I hope it's under warranty. Or they give you one hell of a deal on repairs....
Shelling out $1600 every three years for new triggers is BS!
here's the deal.... those things are expected to last in the field for four
years or so, being abused by crews, and whatnot. they are very durably
made, but we both have seen what wire pulling crews look like.
the demo units i got for a loaner, look to be about 20 years old.
they are a year old. they looked like they were drug by a rope across
a cornfield in kansas.
they were $1,600 when i bought them... i think they are $1,750 now.
here is how i see it. nothing lasts forever. things break. so, you buy
the best you can, and part of that is support for after you bought it.
this guy pulled one out of his hat, and i'm not a repeat customer.
i needed a solution for tomorrow morning. i have one. i'm sure they
will fix it, and charge appropriately for what they have to do. geez...
the manufacturers rep called and offered to have them deliver it to
the jobsite.... nobody wanted a credit card to secure anything. nobody
is making any money off this.
by comparison, my old laptop, costing $2,400 when i bought it from HP
two and a half years ago, at two months out of warranty, 26 months,
the battery exploded, and the thing got so hot that without the battery,
the keyboard was 130 degrees measured, when i was copying off the data
to dump the laptop.
warranty? what warranty. the thing was a piece of junk.
i'll never buy another HP product.