We are a small(but growing) electrical service company, we have 3 trucks/Journeyman and a few helpers that roam between jobs based on difficulty. Due to inceased lead volume and growth we need a dispatcher for answering calls/emails, initial client contact and scheduling technicians most efficiently to maximize billbale hours. Has anyone tried any 3rd party dispatch/answering services that they would recommend? We also may hire a dispatcher directly, but are thinking of compensating this person based on a per-hour-scheduled commission basis. Has anyone done a commission compensation plan for a dispatcher? Or are they typically paid hourly?
Thanks in advance for the feedback.
Thanks in advance for the feedback.