Security101
Senior Member
- Location
- Northern Indiana
Hey all,
I have a new customer takeover of an existing burglary system, access control system, some fire, etc that I need to quote for a "service contract" providing "same day service".
I usually just provide "when you call - pay as you go" type contracts and our regular pricing for calls and materials.
The systems are all systems I support and appear to be properly configured and installed, and clean, with no real issues besides some lightning problems (I have discussed surge protection - it will probably be a separate install)
My question is how do I charge for the "same day response" part in addition to the regular charges (monitoring of the system, regular service calls, materials). I am not offering "maintenance", only "service" when the need arises. I would be billing them monthly for monitoring and assume I should add the additional amount to this cycle. I can handle being there in the same day. I cant however have all necessary product available the same day, but could have it within a day or two. I do have a properly worded service contract. They are within 20 miles.
I'm picturing something like this: Monthly monitoring and same day service at a price $_ _ _._ _ . Onsite same day to address issue (repair or silence or bypass), materials and final repair within 72hrs.
Service calls at regular hourly rate (no service call "first hour" upcharge fee -waived)
Main control failure replacement within 5 business days, payment for materials due at confirmation:-?
Any ideas or other issues, snags that you can advise about would be greatly appreciated, besides just some rough cost ideas for the "same day" trouble...
Thanks Jim
I have a new customer takeover of an existing burglary system, access control system, some fire, etc that I need to quote for a "service contract" providing "same day service".
I usually just provide "when you call - pay as you go" type contracts and our regular pricing for calls and materials.
The systems are all systems I support and appear to be properly configured and installed, and clean, with no real issues besides some lightning problems (I have discussed surge protection - it will probably be a separate install)
My question is how do I charge for the "same day response" part in addition to the regular charges (monitoring of the system, regular service calls, materials). I am not offering "maintenance", only "service" when the need arises. I would be billing them monthly for monitoring and assume I should add the additional amount to this cycle. I can handle being there in the same day. I cant however have all necessary product available the same day, but could have it within a day or two. I do have a properly worded service contract. They are within 20 miles.
I'm picturing something like this: Monthly monitoring and same day service at a price $_ _ _._ _ . Onsite same day to address issue (repair or silence or bypass), materials and final repair within 72hrs.
Service calls at regular hourly rate (no service call "first hour" upcharge fee -waived)
Main control failure replacement within 5 business days, payment for materials due at confirmation:-?
Any ideas or other issues, snags that you can advise about would be greatly appreciated, besides just some rough cost ideas for the "same day" trouble...
Thanks Jim