Page 1 of 4 123 ... LastLast
Results 1 to 10 of 32

Thread: Customers lie, part deux

  1. #1
    Join Date
    Jun 2016
    Location
    Tampa, FL, USA
    Posts
    875

    Customers lie, part deux

    I'm building out a smoothie shop. Three-phase panel. The prints show a water heater, but give no specs. I ask the owner how big a breaker I need for it. "20 amps" he says. "Seems small for your needs", I say. "I'll ask the plumber", he says. A while later he texts me. "40 amps". OK, I think that sounds reasonable. But, I remember the three-phase panel. "Hmm, is it a single phase or three phase water heater?", I wonder. Rather than order the wrong breaker, I drive down there to see. I bring a spool of #8 and some 3/4" EMT. I'm either running 2 hots or three. Either way it fits in the 3/4". Yup, 40 alright. 40 gallons. Single-phase 25 amp breaker. Good thing I also have a roll of 10/2 MC.
    Last edited by Coppersmith; 09-02-17 at 10:20 PM.

  2. #2
    Join Date
    Dec 2012
    Location
    Placerville, CA, USA
    Posts
    17,976
    The dishwasher has its own heater and they don't wash their hands much, so 40 sounds fine to me.

    Sent from my XT1585 using Tapatalk

  3. #3
    Join Date
    Jun 2003
    Location
    Hawthorne, New York NEC: 2014
    Posts
    3,080
    They didn't lie. That's what you get for asking a couple of people who have no clue. Might as well have asked the carpenter for his opinion too.

    -Hal

  4. #4
    Join Date
    Feb 2003
    Location
    New Jersey
    Posts
    3,338
    Quote Originally Posted by hbiss View Post
    They didn't lie. That's what you get for asking a couple of people who have no clue. Might as well have asked the carpenter for his opinion too.
    I agree. You're lucky you even got somewhat of an intelligent response. Most don't care what the amperage requirement is - they just want it included in the base price.

  5. #5
    Join Date
    Feb 2003
    Location
    Fl
    Posts
    16,594
    Quote Originally Posted by hbiss View Post
    They didn't lie. That's what you get for asking a couple of people who have no clue. Might as well have asked the carpenter for his opinion too.

    -Hal


    Roger
    Moderator

  6. #6
    Join Date
    Jun 2016
    Location
    Tampa, FL, USA
    Posts
    875
    Quote Originally Posted by hbiss View Post
    They didn't lie. That's what you get for asking a couple of people who have no clue. Might as well have asked the carpenter for his opinion too. -Hal
    Quote Originally Posted by goldstar View Post
    I agree. You're lucky you even got somewhat of an intelligent response. Most don't care what the amperage requirement is - they just want it included in the base price.


    Quote Originally Posted by roger View Post
    Lie was meant more like mislead. (Lie makes a better headline tho ) Now fess up, you all have been misled by a client causing extra cost to you.

    To be fair (to me), Owner has been intimately involved in the project including going over blueprints with me. He consulted his plumber, (the guy that installed the water heater) and gave me an answer. I would expect the correct answer in that situation.

  7. #7
    Join Date
    Feb 2003
    Location
    New Jersey
    Posts
    3,338
    I'm always inclined to believe that a customer did not outright lie to me. They just don't have a clue, as was mentioned. I had a situation a few days ago (for a friend mind you) to install an outdoor receptacle. He said "there was power wiring running in that area". When I got there I found a run of completely sealed 3/4" PVC running along the house and then down into the dirt for a fish pond. It's tough to come prepared for something like that. Needless to say, the receptacle got installed somewhere else.

  8. #8
    Join Date
    Feb 2007
    Location
    USA
    Posts
    5,231
    They lie, You are being too nice. They know what is going on but they don't care. In your case the customer probably never got the answer from the plumber and gave you one anyway. That answer was still a lie.

    You folks are being to kind.
    I would not call a customer a liar to their face, however I have no issue calling them one here.

  9. #9
    Join Date
    Aug 2007
    Posts
    550
    Quote Originally Posted by hbiss View Post
    They didn't lie. That's what you get for asking a couple of people who have no clue. Might as well have asked the carpenter for his opinion too.

    -Hal
    After getting burned a few times in the past, I don't make a move until I get a cut sheet from the manufacture for whatever is being spec'd out for the project. It was amazing how many times the verbal information was completely wrong.

  10. #10
    Join Date
    Apr 2007
    Location
    Huntington Beach, CA (19 Hrs. 22 Min. from Winged Horses)
    Posts
    6,002
    Quote Originally Posted by Coppersmith View Post
    I'm building out a smoothie shop. Three-phase panel. The prints show a water heater, but give no specs. I ask the owner how big a breaker I need for it. "20 amps" he says. "Seems small for your needs", I say. "I'll ask the plumber", he says. A while later he texts me. "40 amps". OK, I think that sounds reasonable. But, I remember the three-phase panel. "Hmm, is it a single phase or three phase water heater?", I wonder. Rather than order the wrong breaker, I drive down there to see. I bring a spool of #8 and some 3/4" EMT. I'm either running 2 hots or three. Either way it fits in the 3/4". Yup, 40 alright. 40 gallons. Single-phase 25 amp breaker. Good thing I also have a roll of 10/2 MC.
    well, i dunno what it's like driving around there, but
    around here...... i'd grab a 2 pole, a 3 pole, a roll of
    #6 that was laying in the shop, and some thinwall.
    that'll get me there, no matter what size the thing is.
    i can return the unused breaker, or throw it on the
    shelf for the next time.

    if i'm an hour and a half from home, and have to go
    on an easter egg hunt for something, it becomes
    not so much fun. if i get there, and have to leave for
    an hour and a half, go to three places looking for a breaker,
    and say bad words, it's not worth the grief.
    ~New signature under construction.~
    ~~~~Please excuse the mess.~~~~

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •