- Location
- Bremerton, Washington
I have two pairs of Carhartt pants, both purchased at the same time, B11 style, the lighter weight type. They were new June 2014, I haven't worn them that much as they are summer weight, but both had defects in the fabric where it had frayed.
Carhartt has a warranty on defects http://www.carhartt.com/content/carhartt-warranty-page
I emailed them, got a quick reply, I replied with the requested information, then they sent a UPS prepaid label, and off they went.
Today (sunday) I followed up on my request, got a reply right away that they pants are being replaced and I should have them in 7-10 days.
So thats pretty good customer service. I like there B11s, as I have a pocket for my ten-in-one, and separate pocket for my fluke tester.
Carhartt has a warranty on defects http://www.carhartt.com/content/carhartt-warranty-page
I emailed them, got a quick reply, I replied with the requested information, then they sent a UPS prepaid label, and off they went.
Today (sunday) I followed up on my request, got a reply right away that they pants are being replaced and I should have them in 7-10 days.
So thats pretty good customer service. I like there B11s, as I have a pocket for my ten-in-one, and separate pocket for my fluke tester.