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Thread: How to handle correctly-dissatisfied customer

  1. #31
    Join Date
    Dec 2006
    Location
    Eastern Oregon
    Posts
    3,615
    Quote Originally Posted by gadfly56 View Post
    Do you not get that the customer doesn't want him to fix it!! He wants his money back. Period.
    The bottom line is, the customer wants a functioning gate system when this is all said and done. Whoever ends up installing it.

    In my opinion, if the product is failing to meet everyones standards, conversations need to take place in the beginning leading towards replacing with another quality gate system long before it gets to the point the customer is so mad they only want a refund and you off their property.

    Larry saddled this horse....

  2. #32
    Join Date
    May 2005
    Location
    Richmond, Virginia
    Posts
    23,506
    He's not mad at me, but he wants what he paid for. So do I. I want to be a "co-plaintiff", not a "defendant". I'm on his side.

    I put the recharged batteries in today. Apparently, the new board isn't working correctly, I have to wait until Monday now.
    Code references based on 2005 NEC
    Larry B. Fine
    Master Electrician
    Electrical Contractor
    Richmond, VA

  3. #33
    Join Date
    Nov 2008
    Location
    WA
    Posts
    386
    boy oh boy, what a situation to be in!
    The End of the World as i Knew it: 2012. I'm having my Doom's Day now.

  4. #34
    Join Date
    Mar 2007
    Location
    Valdosta, GA
    Posts
    4,192
    Quote Originally Posted by LarryFine View Post
    He's not mad at me, but he wants what he paid for. So do I. I want to be a "co-plaintiff", not a "defendant". I'm on his side.

    I put the recharged batteries in today. Apparently, the new board isn't working correctly, I have to wait until Monday now.
    It’s a tough situation to be in for sure; I’ve learned little lessons like this along the way.

    I think maybe though if you can just get the dang thing to finally work the customer will leave it alone.

    Maybe you can get this one going and be done with might mule. I’ve worked on enough of them that I know I don’t want to sell them.

    I’ve got a friend that’s a Viking dealer, so what I’ve always done is take the work on running the power, and give him the referral on the gate opener. I’ve always thought it’s best to leave it to someone that does the work every day, and also stocks the parts to repair them.


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