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Do you still use voicemail? Do you think there's a better alternative?

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    Do you still use voicemail? Do you think there's a better alternative?

    Hi Electricians


    I'm an app developer, exploring pain points around phone usage within the trade industry. Do you think voicemail is the optimal solution to a missed call?


    Alternative solutions solutions I can think of...
    - presenting caller with option to see your current location you are when you can't take the call
    - an automated service that lets callers browse for gaps in your online calendar to schedule a viewing


    Are you satisfied with the current solutions around voicemail and missed calls?


    Regards
    Willem

    #2
    Generally we keep the forum closed to those outside the trade but in this case it might end up benefiting the trades.

    That said, if you try to sell your product here the posts will be removed and you will be shown the door.

    Comment


      #3
      Originally posted by willemmuller View Post
      Do you think voicemail is the optimal solution to a missed call?
      Sure, works quite well.

      Originally posted by willemmuller View Post
      Alternative solutions solutions I can think of...
      - presenting caller with option to see your current location you are when you can't take the call
      I'd never let a random caller know where I am, it's none of their business. Might tell a few people, but that would be spouse and maybe the boss.

      Originally posted by willemmuller View Post
      - an automated service that lets callers browse for gaps in your online calendar to schedule a viewing
      What would they gain from that? What would I gain? More importantly, what would I loose? No.

      Originally posted by willemmuller View Post
      Are you satisfied with the current solutions around voicemail and missed calls?
      Yes, for me v/m works well. If you need something fancier, google voice has those features. This is not problem that's suited to a handset-based application.

      Comment


        #4
        Originally posted by willemmuller View Post
        .... Do you think voicemail is the optimal solution to a missed call?[COLOR=#ff0000]
        Yes - If I'm not in my office, there is a reason. If my cell is off, there is a reason[/COLOR]
        Alternative solutions solutions I can think of...
        - presenting caller with option to see your current location you are when you can't take the call
        [COLOR=#ff0000]No - What! (typed with great increduilaty) See the one above[/COLOR]
        - an automated service that lets callers browse for gaps in your online calendar to schedule a viewing
        [COLOR=#ff0000]No - The phrase "Leave a message and I'll call back" means I'll select the gap[/COLOR]
        Are you satisfied with the current solutions around voicemail and missed calls?
        [COLOR=#ff0000]Yes[/COLOR]
        "Pain points"? Now that is some interesting jargon
        Last edited by iceworm; 06-05-15, 11:54 AM.
        Without data you’re just another person with an opinion – Edwards Deming

        Comment


          #5
          Thanks @iwire for letting me ask the question

          I don't have a product that I'm selling - just exploring if there's a need for anything like this among trades people.

          And I think the feedback so far from the members says voicemail works just fine

          Willem

          Comment


            #6
            For now live person answering the phone is the best and as back up voice mail works fine.

            There is no need for them to know where we are at. Besides if they call the company land line it will not help them (the customer) to show where the office is.

            You may think about this, If the call goes to a voice mail give the customer the option of sending an email after leaving a voice message.

            Or after leaving a message they get a coupon popped up on their phone.
            Edward
            The only thing I know, is the progressive discovery of my ignorance

            Comment


              #7
              Originally posted by edward View Post



              Or after leaving a message they get a coupon popped up on their phone.
              I'm no computer whiz, But with a smart phone if the e-mail address showed up automatically on the screen it might be a plus. If I had to manually listen & then write e-mail address with pencil & paper whats the point ?
              Electricity is Color Blind
              Leave the shirt pocket rules in your pocket.

              Comment


                #8
                I understand not all the rest of the world operates like I do, but I already have my established customers that I possibly drop what I am doing when needed if they have a problem. I don't need to give any random person my location, and quite frankly there are times they just don't need to know period, I like to think I am a human being and not a machine. I am self employed, but if I had an employer, it may be ok for the employer to know where I am at - while on duty, otherwise it is typically none of their business when off duty, did I mention I am not a machine? We already have technology in some trades or professions that do track locations. Many truck drivers or anyone that works out of a vehicle have technology in the truck that tells the dispatcher where the truck is - some maybe don't know real time location but is updated pretty frequently so you know pretty close to where they are.
                I live for today, I'm just a day behind.

                Comment


                  #9
                  Originally posted by willemmuller View Post
                  Hi Electricians


                  I'm an app developer, exploring pain points around phone usage within the trade industry. Do you think voicemail is the optimal solution to a missed call?

                  [COLOR=#ff0000]yes. a live person is nice, but not necessary.[/COLOR]
                  [COLOR=#ff0000]voicemail and text are interchangeable. email is best.
                  [/COLOR]
                  [COLOR=#ff0000]i use youmail on ios. it's overkill. the only thing it's got
                  [/COLOR][COLOR=#ff0000]going for it is i can take all my spam marketing calls, and
                  put them into a contact called PFC, and assign it a very
                  special ringtone, and special voicemail, saying the previous
                  owner of this phone number has entered the witness protection
                  program, and is unavailable.
                  [/COLOR]
                  Alternative solutions solutions I can think of...
                  - presenting caller with option to see your current location you are when you can't take the call

                  [COLOR=#ff0000]absolute fail. if i want someone to know where i am, i call them and tell them.
                  [/COLOR]
                  - an automated service that lets callers browse for gaps in your online calendar to schedule a viewing

                  [COLOR=#ff0000]no freaking way. how busy i am is my business.
                  [/COLOR]
                  Are you satisfied with the current solutions around voicemail and missed calls?

                  [COLOR=#ff0000]yes.[/COLOR]


                  Regards
                  Willem
                  ...
                  ~New signature under construction.~
                  ~~~~Please excuse the mess.~~~~

                  Comment


                    #10
                    VM works fine.
                    Text/email are already fine alternatives.
                    Nobody should automatically know where I am located.
                    I need to schedule all my appointments personally. (That may work for a large service type company)

                    The only improvement to voicemail I can think of would be having the customers phone give them a shock if they don't reference WHY they want me to call them back.
                    Mike, Dutchess County, NY

                    Comment


                      #11
                      Originally posted by mjf View Post
                      VM works fine.
                      Text/email are already fine alternatives.
                      Nobody should automatically know where I am located.
                      I need to schedule all my appointments personally. (That may work for a large service type company)

                      The only improvement to voicemail I can think of would be having the customers phone give them a shock if they don't reference WHY they want me to call them back.
                      LOL

                      VM and texting are all I need. I agree with others on many of their thoughts and reasoning.
                      Norb

                      Comment


                        #12
                        Thanks all - thats useful information

                        Comment


                          #13
                          Google voice works for me

                          I use Google voice, and when there's a call I can't get to, miss, or phone is turned off, the calls go to my G Voice account, get posted as an email with Google's best voice to text conversion, I get a text of that voice to text translation, and my phone has an app that I can listen or read the v mails. Also my office can see, read, & listen to the v mails as well to help maintain accuracy and efficiency.

                          Originally posted by willemmuller View Post
                          Hi Electricians


                          I'm an app developer, exploring pain points around phone usage within the trade industry. Do you think voicemail is the optimal solution to a missed call?


                          Alternative solutions solutions I can think of...
                          - presenting caller with option to see your current location you are when you can't take the call
                          - an automated service that lets callers browse for gaps in your online calendar to schedule a viewing


                          Are you satisfied with the current solutions around voicemail and missed calls?


                          Regards
                          Willem

                          Comment


                            #14
                            Welcome Sparkypalm-- wow- took you from 2007 til now to make your first post---
                            They say I shot a man named Gray and took his wife to Italy
                            She inherited a million bucks and when she died it came to me
                            I can't help it if I'm lucky

                            Comment


                              #15
                              the app should have an option where it sends people who have set their caller ID to private direct to voice mail.

                              It should also have the option to send anyone from a specific list direct to voice mail.
                              Bob

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