big john
Senior Member
- Location
- Portland, ME
A friend of mine recently lost telephone service. I don't do phone work but agreed to look at the system for her to help avoid a service charge from the TELCO. Calls could not go out or be received but ring voltage would still come through the line; the phone would ring, it's just there wouldn't be anyone there when you picked it up. There was no signal at the network interface (checked with a butt-set) but this is a multifamily and the other lines coming into the neighbors house all worked perfectly.
Called the TELCO and they suggested disconnecting all the phones because apparently a low battery on a portable phone can cause an interruption of service. This sounded strange to me, but with nothing to lose I gave it a shot. Sure enough, after a few minutes telephone service was restored.
These portable phones have independent power supplies in the form of a 12V wall-wart, why on earth would a bad battery cause service interruption?
-John
Called the TELCO and they suggested disconnecting all the phones because apparently a low battery on a portable phone can cause an interruption of service. This sounded strange to me, but with nothing to lose I gave it a shot. Sure enough, after a few minutes telephone service was restored.
These portable phones have independent power supplies in the form of a 12V wall-wart, why on earth would a bad battery cause service interruption?
-John