RT, welcome to the forum!
The tankless water-heater people are generally clueless about the effects their products have on electrical systems. I haven't installed more of them than I have installed because I was candid about it with the potential customer.
One such customer had a single 200a service and a panel that supplied, among other things, a 100a feeder to a detached 4-car garage with an apartment above it, and a 100a feeder to a basement apartment with a separate kicthen.
I explained the risk of simply adding the water heater without doing a service upgrade now, the cost of doing it with an upgrade now, and the cost of doing it later, if needed, on a separate call. They decided to skip the install.
The people who sold them the heater weren't very happy with me, but I still maintain that I did the proper and responsible thing, and I'd do it again. If their main breaker tripped, and I hadn't warned them about it, they'd blame me.
Just remember this: It's a tankless job.
