The customer only gets a shock on the outside outlet ,drill had a metal case and she was making a parallel path for return current.
Yes, . . .
But, . . .
The metal of the drill that is tied to the receptacle neutral
should only have a voltage rise equal to the neutral current multiplied by the resistance of the neutral path back to the ground (earth) reference for the secondary side of the transformer supplying the house.
The return current, from the drill, will take all available paths, and, in this circuit, this woman's body is providing an additional path through earth to the low side of the transformer secondary.
When one does the circuit diagram of the multiple parallel return current paths of this circuit, and approximate the real world resistances, the voltage that
should be on the drill body is, at most, a volt or two.
What Don is drawing your attention to, is that, from your description of this women's report of her experience, there is something going on in the neutral path that is increasing the resistance for the current, making the voltage at the drill body higher. There may be a failing splice, an open, something. The neutral "touch", even with current in the neutral, won't "normally" have enough voltage for a perceptible current flow in the body of the "toucher".