ditto to what TX, Charlie and Bob have stated.. and my 2 cents:
There are significant employer liability issues associated with opening up electrical panels that should keep engineers out of live equipment - ranging from arc-flash burns to lost production. As Charlie mentioned, the act of opening a door could shake something loose causing a problem, or there could be an unrelated coincident failure in the room at the time you open the door that you'll be responsible for - whether your fault or not.
The best approach is to request the info, and if you're there stay out of the Arc Flash boundary - unless of course you've been trained/qualified to the extent that the company you're working for issues you PPE.
I grew up in industry, and wow have things changed! You requested past experiences - I heard a 12470 V switchgear buzzing and opened up the back of the gear to view the dust tracking along the termination - then invited everyone in to view it! This was 1985 or so. How things have changed!
But the dilemma that faces engineers now is that you may be hired to do a Power Study (Fault, Coordination and Arc Flash), and you can't access the information because you can't open the panels while energized.. like a catch-22. You can't determine the required level of PPE until you do the analysis, and you can't do the analysis without wearing the proper PPE to access the panel. (NFPA 70E, 130.7 tables for PPE are a possibility until calculations are done)
I was once very cavalier about accessing panels, having responsibility for an industrial plant's power system for 15 years, doing IR scans, troubleshooting, etc in open gear. Fortunately nothing ever went wrong. But now that I know of the dangers associated with a given installation, I have a HUGE respect. I used to think nothing of opening the transition section of a 2500 kVA 480V transformer - between the breakers and the secondary of the transformer, or opening up the transformer itself to, say look at the fans package. But now I know that there's no PPE that could protect me from an Arc-Flash with that system - it's HRC Dangerous. So even though it's not likely that it will flash when I'm there - I know the consequences are most assuredly death, and a horrible one at that.
So, I say request the necessary data, and put words to that effect in your proposals. Or get them to shut down - at which point you're free to open things up.
I'm a PE and an electrician, and 25 years experienced, and I've finally concluded that there's too much liability and danger associated with energized electrical equipment for me to access it energized - leave that to the trained/qualified electricians.
John M
I guess I should say that I still open panel covers and swgr breaker doors to photograph/document breaker types and settings.. but it's all dead-front. My contention is that I'm not "interacting" so it's safe, but the argument could be made that I should be suited up. But I'm also very experienced and know enough what not to do while gathering the data.