I think Ron is on the right track. But the description is not completely clear to me. Let me suggest we name the 16 jumper conductors as follows:
? Phase A conductors are called A1, A2, A3, and A4.
? Phase B conductors are called B1, B2, B3, and B4.
? Phase C conductors are called C1, C2, C3, and C4.
? Neutral conductors are called N1, N2, N3, and N4.
You appear to be saying that only two phases are affected. So I infer that it is something like this:
? Conductors A2, A3, and A4 have the same current, but A1 is one third higher than the others.
? Conductors B1, B2, and B4 have the same current, but B3 is one third higher than the others.
? All four of the C conductor have the same current.
? All four of the N conductors have the same current.
? The possibility that the A, B, C, and N sets might have different currents (i.e., unbalanced loading) is not relevant to the question.
Do I have the situation correctly described? If not, please explain.
If this is the situation, my initial guess is that the two “odd men out” (A1 and B3 in my example) are a size or two larger than all other conductors. Are you certain that all conductors are the same size?