Hurk,
Let me make sure I have it straight...
1. The primary neutral failed
2. Because it is a grounded wye system, the neutral current traveled into the dirt by the utility ground rod and back to the neutral somewhere else and/or back to the source
3. The utility connects together the primary neutral, secondary neutral, and utility grounds which is why the primary neutral was also going thru the house gec system, to dirt, then source.
4. If both the utility and customer GES failed completely, the premise GES and everything connected to it would have risen to a potential of 7200 volts very likely causing flash over and fire or electrocution
Right?
Does this make a good case for not connecting together the primary and secondary neutrals?
Yes you have it right, this is the same effect you have when you loose a neutral to a load, as you will have 120 volts on the load side of the neutral.
to answer the above in red, while yes it could be a case to not bond across a transformer, it is also a great case to bond across the transformer, the more paths back to the MGN the less likely that the voltage will rise to 7200 volts before someone notices it and calls for a repair.
As in my above example of a apartment building, while I'm not sure how long it was when the C crimp failed at the MGN and the concentric neutral dissolved but with the added back up of the water line and ground rods the voltage rise on the grounding only rose very little over several months, the sad thing was that the apartment management failed to seek repair at the first time it was reported, until the shocks became much more severe after the water line was repaired and the repairman also was shocked while working on it, the first contractor call kept trying to say there was a wire grounded some where and drywall would have to be removed spent 2 weeks trying to figure it out, then we were called in, I was there and immediately went to the grounding electrode system then to the pad mounted transformer checking the voltage to Earth, at which point when I realized it was neutral return voltage I cut the 800 amp main and called the utility and put in an emergency repair order, loosing the load reduced the voltage but since the transformer still has a load, there was about 13 volts still on the grounding, now of course we know if these last couple of ground rods would have dissolved they this would have been much worse, but since they did provide some time for detection and repair, it would back the argument of having the extra electrodes in place, now in a case of where the transformer cross bond was allowed to be removed, then I would say other safety measures could be implemented such as cutouts that could detect the loss of transformer return path loss and shut down the transformer, or some other system, but at who's cost to put these into place, the utility surely would fight this because of the added cost.
The above is for pad mounted transformers, pole mounted transformers would not share this danger if there is no primary to secondary neutral bond.