kbsparky
Senior Member
- Location
- Delmarva, USA
Ever heard of SYCOM?
- Thread starter kbsparky
- Start date
- Status
ptonsparky
Tom
- Occupation
- EC - retired
Initial reaction to any unsolicited phone call of this type is to hang up. Don't know otherwise.
electricguy
Senior Member
- Location
- British Columbia Canada
They have been around for awhile
I have installed a few of their products for home
http://www.sycomsurge.com/
I have installed a few of their products for home
http://www.sycomsurge.com/
chris kennedy
Senior Member
- Location
- Miami Fla.
- Occupation
- 60 yr old tool twisting electrician
We use them for both commercial and residential, decent product at a good price, short lead time.
We get the same calls from the same sales rep every few months and she is very nice. They want to send us 6 for about 250.00. Thats a pretty good price so I guess we'll go ahead and do it and try to sell them. Just don't like 250.00 riding around on a truck that you can't sell, but we've had some pretty bad lighting strikes here this summer so maybe their marketable. Worst case I'll install one at my house.
GUNNING
Senior Member
- Location
- Gainesville, Florida
business model
business model
I don't want to carry extra inventory on my van it gets beat up and I have to move it to get to the stuff I do need.
Tell you what, send me the $250 plus another 25 in shipping and handling and I will hold onto it for you. If some of that gets damaged I will not tell you till you need it. Then I will make the rest disappear by hiding it in plain sight.
Sound good now?
business model
I don't want to carry extra inventory on my van it gets beat up and I have to move it to get to the stuff I do need.
Tell you what, send me the $250 plus another 25 in shipping and handling and I will hold onto it for you. If some of that gets damaged I will not tell you till you need it. Then I will make the rest disappear by hiding it in plain sight.
Sound good now?
Cow
Senior Member
- Location
- Eastern Oregon
- Occupation
- Electrician
The ones I usually hear our office guy complain about is Home Depot trying to sell us pallets of wire or some guy from back east trying to sell us cases of wirenuts.
Umm, no thanks!
I'm sure he gets a lot more, those are just the ones I know of...
Umm, no thanks!
I'm sure he gets a lot more, those are just the ones I know of...
dwellins
Member
- Location
- Punta Gorda, FL
Look in to the warranty/coverage. I do not believe they cover Televisions, computers, etc ie sensitive electronics/circuit boards.
I personally use Ditek as they offer coverage on those sort of things.
I personally use Ditek as they offer coverage on those sort of things.
hurk27
Senior Member
- Location
- Portage, Indiana NEC: 2008
I stopped offering TVSS devices as a product to push for sales.
The reason is simple, liability, too many will blame you if and when there house gets hit by lightning and equipment still is damaged, while their homeowners insurance will in most cases pick up the bill for the damage, I don't like to push something I can not guarantee will work, I do believe in TVSS and have many in my house, but I also know that they can be a false sense of security that many hang there hat on as the protector of everything, and when they find out that they can and will still loose equipment in a lightning strike they will come looking at you to pay.
One of the reasons they will not or can not always protect is EMF, the amount of EMF produced in a lightning strike is tremendous, and lightning doesn't even have to hit or conduct to the building to damage the equipment inside, and in fact most damage by lightning is caused by this as a near field strike, trees are the most struck things on Earth and in some cases are used with the intent of drawing the lightning to them (Blue Spruce) but the EMF will still be induced into the wiring runs in a house including cable network and phone lines, and this is where the problem of protection lies, this field of EMF will treat each cable as one turn of a transformer, the whole cable not just the hot or neutral, the voltage potential difference will be between two sets of cable and the equipment that has both these cables run to it, a TV with power and coax, entertainment center fed from two different circuits like when you put a powered sub across the room, a computer with wired networking telephone line to it also, these are some of the examples that are mostly damaged in a near field strike but are not limited to them, you can have both direct strike voltage and near field damage all depending where the point of attachment is.
Lightning is a high frequency event that is still not fully understood, the induced current that near field strikes put into cables is like a transformer, the secondaries are a new derived source and no longer reference Earth as a return path, this leaves nothing but circulating currents within these conductor loops between equipment to do its damage, and since most all TVSS devices only protect between individual conductors in a cable not between different cables as a whole, they do very little to protect against the damage.
True lightning protection starts with the installation of the very first wire or conductor in a building and is adhered to from the ground up, wires ran in single pathways only branching to devices, avoiding loops is just some methods to offer, I don't discourage TVSS usage but when they do want them, I do it with educating the buyer on it strong points and its weakness on paper and verbally, and put a well written disclamer that it will not protect from lightning in every instance.
Ok book done
The reason is simple, liability, too many will blame you if and when there house gets hit by lightning and equipment still is damaged, while their homeowners insurance will in most cases pick up the bill for the damage, I don't like to push something I can not guarantee will work, I do believe in TVSS and have many in my house, but I also know that they can be a false sense of security that many hang there hat on as the protector of everything, and when they find out that they can and will still loose equipment in a lightning strike they will come looking at you to pay.
One of the reasons they will not or can not always protect is EMF, the amount of EMF produced in a lightning strike is tremendous, and lightning doesn't even have to hit or conduct to the building to damage the equipment inside, and in fact most damage by lightning is caused by this as a near field strike, trees are the most struck things on Earth and in some cases are used with the intent of drawing the lightning to them (Blue Spruce) but the EMF will still be induced into the wiring runs in a house including cable network and phone lines, and this is where the problem of protection lies, this field of EMF will treat each cable as one turn of a transformer, the whole cable not just the hot or neutral, the voltage potential difference will be between two sets of cable and the equipment that has both these cables run to it, a TV with power and coax, entertainment center fed from two different circuits like when you put a powered sub across the room, a computer with wired networking telephone line to it also, these are some of the examples that are mostly damaged in a near field strike but are not limited to them, you can have both direct strike voltage and near field damage all depending where the point of attachment is.
Lightning is a high frequency event that is still not fully understood, the induced current that near field strikes put into cables is like a transformer, the secondaries are a new derived source and no longer reference Earth as a return path, this leaves nothing but circulating currents within these conductor loops between equipment to do its damage, and since most all TVSS devices only protect between individual conductors in a cable not between different cables as a whole, they do very little to protect against the damage.
True lightning protection starts with the installation of the very first wire or conductor in a building and is adhered to from the ground up, wires ran in single pathways only branching to devices, avoiding loops is just some methods to offer, I don't discourage TVSS usage but when they do want them, I do it with educating the buyer on it strong points and its weakness on paper and verbally, and put a well written disclamer that it will not protect from lightning in every instance.
Ok book done
Last edited:
hpe1087
Member
- Location
- Columbus, Ohio
We use the Sycom products and have been very pleased with our salesperson and their product line. We also use Cutler Hammer and Surge Assure as well.
Typically, we will include a Sycom surge protector mounted directly to the electric panel whenever we do an upgrade or panel replacement. The customers really like the idea of having a whole house surge device.
As in the previous posting, lightning is a very powerful source and there is nothing man made that can withstand the damage caused by a direct lightnig hit.
But....surges affect all your electric and electronic components on a daily basis with just a normal on/off cycle of any motor unit. The surge device will help absorb "those" surge currents as well.
I truly believe in the benefits of any and all TVSS surge devices no matter how big or small because anything is better than nothing, when it comes to protecting the sensitive electronic equipment in a modern home or business. :thumbsup:
I explain to our customers that surge protection is available in many levels such as whole house panel mounted, point-of-use plug-in units, coaxial, & telephone surge equipment.
When I explain surge protection to my customers, I them to how their automobile has many levels of protection built in such as anti-lock brakes, seatbelts, air bags, impact bumpers, etc. All these levels of protection help to minimize injury to the occupants in the event of a car crash. If the accident is severe enough, injury may occur, but the hope is that all these safety elements do their job to keep the occupant of the car free from serious injury or death.
Surge protection, in multiple layers, will provide similar protection of the sensitive electronic equipment in ones own home or business. But, a direct lightning strike will more than likely do damage to some equipment or property.
So, the question is....do you not install any surge protection and take your chances that you will not experience any surge damage....or provide some levels of protection.
I'd rather have some form of protection from surge damage and not bear the burden of replacing a computer, refrigerator, stereo equipment. The loss of time to replace the equipment, loss of the use of the equipment, loss of refrigerated items, & frustration, are certainly worth the cost of the surge equipment itself!
I have found that my saleperson has a wealth of information regarding the surge equipment and how to effectively install the necessary components. Ask him or her about their products and what makes them better than their competitors products. Do some leg work and comparison to determine what products you might like to offer your customers.
If you don't offer them....certainly your competitor will!! :slaphead:
Typically, we will include a Sycom surge protector mounted directly to the electric panel whenever we do an upgrade or panel replacement. The customers really like the idea of having a whole house surge device.
As in the previous posting, lightning is a very powerful source and there is nothing man made that can withstand the damage caused by a direct lightnig hit.
But....surges affect all your electric and electronic components on a daily basis with just a normal on/off cycle of any motor unit. The surge device will help absorb "those" surge currents as well.
I truly believe in the benefits of any and all TVSS surge devices no matter how big or small because anything is better than nothing, when it comes to protecting the sensitive electronic equipment in a modern home or business. :thumbsup:
I explain to our customers that surge protection is available in many levels such as whole house panel mounted, point-of-use plug-in units, coaxial, & telephone surge equipment.
When I explain surge protection to my customers, I them to how their automobile has many levels of protection built in such as anti-lock brakes, seatbelts, air bags, impact bumpers, etc. All these levels of protection help to minimize injury to the occupants in the event of a car crash. If the accident is severe enough, injury may occur, but the hope is that all these safety elements do their job to keep the occupant of the car free from serious injury or death.
Surge protection, in multiple layers, will provide similar protection of the sensitive electronic equipment in ones own home or business. But, a direct lightning strike will more than likely do damage to some equipment or property.
So, the question is....do you not install any surge protection and take your chances that you will not experience any surge damage....or provide some levels of protection.
I'd rather have some form of protection from surge damage and not bear the burden of replacing a computer, refrigerator, stereo equipment. The loss of time to replace the equipment, loss of the use of the equipment, loss of refrigerated items, & frustration, are certainly worth the cost of the surge equipment itself!
I have found that my saleperson has a wealth of information regarding the surge equipment and how to effectively install the necessary components. Ask him or her about their products and what makes them better than their competitors products. Do some leg work and comparison to determine what products you might like to offer your customers.
If you don't offer them....certainly your competitor will!! :slaphead:
cpinetree
Senior Member
- Location
- SW Florida
Sycom Warranty
Sycom Warranty
The Sycom panel mount units have a warranty that covers only electro-mechanical equipment: http://74.53.140.226/~sycomsur/images/products/TC%20Single%20Phase%20Warranty%20.pdf, (not TV's, Stereo's, etc).
Their point of use strips and battery backups do have warranty coverage for electronics: http://74.53.140.226/~sycomsur/images/products/Plug%20In%20-%20Wall%20Mounts%20Warranty.pdf
Both warranties exclude MEDICAL, LIFE SUPPORT, AND SECURITY EQUIPMENT.
We have been pleased with the service and pricing on their units, and actually purchase them through a supply house at a little bit better price than direct through Sycom.
The Sycom sales team also gave our men a few hours of training via phone that was informative and helpful. The training took place over a few weeks with a 20 minute conference call in the morning before crews left for their jobs.
Disclaimer - We have not had a warranty issue, so I can not tell you how well they stand behind the product if it should fail.
Sycom Warranty
The Sycom panel mount units have a warranty that covers only electro-mechanical equipment: http://74.53.140.226/~sycomsur/images/products/TC%20Single%20Phase%20Warranty%20.pdf, (not TV's, Stereo's, etc).
Their point of use strips and battery backups do have warranty coverage for electronics: http://74.53.140.226/~sycomsur/images/products/Plug%20In%20-%20Wall%20Mounts%20Warranty.pdf
Both warranties exclude MEDICAL, LIFE SUPPORT, AND SECURITY EQUIPMENT.
We have been pleased with the service and pricing on their units, and actually purchase them through a supply house at a little bit better price than direct through Sycom.
The Sycom sales team also gave our men a few hours of training via phone that was informative and helpful. The training took place over a few weeks with a 20 minute conference call in the morning before crews left for their jobs.
Disclaimer - We have not had a warranty issue, so I can not tell you how well they stand behind the product if it should fail.
- Status