T&M Markups
T&M Markups
I always have my Time and Materials Standard Billing Sheet (8.5 x 11) on hand, which I have the customer sign before I begin the T&M Job. It lists the hourly rates (Std. and O.T. with exact hours for "standard work"), and mark up of materials, equipment, rental costs, and permit/plan check fees. If the customer doesn't want to pay a mark up for permit/plan check fees, I ask for a large enough deposit check to more than cover those and apply the overpayment to the rest of the bill at final time. My standard for Materials is End Column (Column 3) plus applicable sales tax plus 20% markup. If the customer starts picking apart the End Column Price, I allow them to load and use my Vision Infosoft Pricing Service and and print out any materials sheets they want to. It shows a target price quite a bit lower than the End Column Price, and I let them see it. Then I explain that the Target Price is for large lump sum bid projects, where we bring in full cartons of all the common fittings, bundles or job lot deliveries of conduit, strut, wire, etc. The left overs go the warehouse and get stocked, which means they are handled 4 times by us before being used on a small T&M job. I also show them the manufacturer's catalogs that show "carton quantity" and "standard package quantity" and explain that the End Column pricing is what the market rate is for that item when you buy "standard pkg. quan.", which is usually 500 or 1000 of a fitting. After about 30o minutes of this, the Purchasing Agent or Facilities Engineer is usually satisfied that I use the pricing as stated.
When you have a customer comparing your pricing to Home Depot, etc. I always explain that they can pay us the $80.00/hr. to go pick parts, maybe at 2 or 3 HD's, to get what they want, unless it includes 3P CB's, Motor Starters, anything bigger than 2" XXX, etc. And that I will add 20% to my cost at HD for the knowledge factor.
As far as transformers, and bigger things like UPS's and Gensets, I usually only buy those for Lump Sum Bid Jobs and don't reveal any pricing. Like the OP said, any customer can go online to Grainger, etc. and get a price (for common large $$ CB's, xfrmrs, some panelboards, etc), but I can always buy it cheaper.
And finally, I totally agree with the need to explain warranty/inventory/layout and engineering to a customer. We are all in the business to make a living, not for the experience.