Hello Bill,I'm not sure what you will do for the op in this case,but we can learn from this,all of us.
This is what I see as of right now by clicking the link,from what I've read the page has been changed since the OP posted this thread,Is that true I do not know.
Here is a screen shot at,
20131123-0024 EST
What I see is the great product you are selling for $995, In this-economy people are looking for a good deal,in my opinion the op saw a break for him clicked the links and did not read the fine print,he see's $995.00 that price is now what he wants to pay, And most likely after giving it some thought , pulled the trigger to buy your product,so he did just that only to find out it cost $1,395 not $995 .
As electrical contractors that use pricing systems such as yours,we must give the client the price up front without hidden charges ,and do what it takes to honor our prices.
Bill if you're going to advertise $995.00 then it is very-sleazy to expect the client to pay $1,395 in some sort of a fine print scheme .