How do you guys deal with trying to schedule appointment times with the customer not knowing really how long the previous call will actually take? My wife works the office and we've tried her scheduling, and we've tried me scheduling and the schedule is always a train wreck no matter what. You can estimate all day, but seems like there's always variables and/or the customer adds stuff to their list. And secondly,...... when you wind up done with a typical short job at 2:30-3:30 or so and your out of 1 hour service call work orders to fill out the day, do you start another job knowing you can't finish it that day? Our work although varies, is probably 50% commercial light construction/remods and 50% residential service work and it seems like we chase our tails to get around 5-6 billable hours and struggle to fill out the day. We always roll with a jman (me) and apprentice (helper) in a truck. I have 2 part time apprentice's. Any comments would be appreciated...Thank you