Sharing the neutral should not be the cause of your symptom, presuming the wiring is done correctly. If only one of the two appliances is operating at a given moment, current will flow from the ?hot? conductor on that side of the system, through the appliance, and back to the source along the neutral. With both appliances in operation, and with both drawing the same current (i.e., the 10 amps you mentioned), current will flow from the source along ?hot wire #1,? through appliance #1, then (?backwards?) through appliance #2, and back to the source via ?hot wire #2.? The neutral will not carry current in this situation. Finally, with both appliances in operation, but with an unequal load, what you will see is a mix of the two situations described above. The neutral will carry the difference in current, the ?imbalanced current,? from the two appliances. In no case will the current in the neutral exceed the current in either appliance.
So my first approach to troubleshooting would be to verify the units are wired correctly, with regard to the single phase 120/240V source. That would include verifying the system is set up to take power to the two appliances from different sides of the panelboard (i.e., one from Phase A and the other from Phase B). Next, I would verify that the components are indeed being fed from 120/240 single phase, and not from two phases of a 120/208 volt panel. Well, now that I have written that down, this might actually be the first thing I would check. If any portion of your component actually uses the 240 volt source, it might not take kindly to a supply of 208V.
Can you describe any troubleshooting efforts that have been made so far?