another who should pay for time?

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4x4

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or would "you" just let it go?

Electrical supplier sent cans for the panels as described in the submittals from the distributor. After we have installed the can & have all conduits installed in it, we find out that the interior is now a different size and needs a different can.
Would you submit a bill to the supplier/distributor for the labor to remove the wrong can and install the correct one?

Another note... different job, same distributor just today we received a panel that was supposed to be top feed, had measured for wire and allowed extra, and they sent it bottom feed, now we have to order more wire to make the connection.

Sometimes I think they just do them however and we are supposed to "make it work". It is that the companies are so busy & trying to get stuff out so fast that that don't pay attention to detail?
 
You're saying you got the panel w/o the "guts" in it? Is it possible to get the "guts" (that still meet your requirements) that fit the particular panels you have installed? Can you elaborate more on what the panels are for?

If it's absolutely the supplier/distributors issue, then I'd start a diplomatic conversation with them - explaining the issue and that you are trying to get some compensation for their mistake.

One question I have, is whether there is some process when material comes in, checking it against what was actually ordered?

Brett
 
Isn't part of a good quality control system to check that the materilas delivered are what was ordered?

I find suppliers make mistakes ALL the time. Even though you might share in the responsability you should ask the supplier how he intends to make this up to you. You should not admit that you could have checked to make sure he didn't screw up.

Seems like changing the cans would be a major expense in your labor. Can you swap out just the end plate that has all the conduits installed. Can you make the guts for the installed cans work somehow?
 
I'd discuss the problems with your supplier and they can probably giving you butt splices and the short pieces of cable needed to make it to the top and discuss possibly throwing some MC cable or #12 thhn your way to make up for your time on changing out the other can. That is the type of thing my main supplier would do. It's pretty easy for him to do and is something I need anyway. I make things very easy for him to fix a fupa, and they are always quick to help me out. I've walked out of there with plenty of nickle items with them telling me they will catch me next time, and I've bought them a few crabcakes.
 
4x4 said:
After we have installed the can & have all conduits installed in it, we find out that the interior is now a different size and needs a different can.
Click to expand...
Is this a manufacturer's change? Maybe they can dig up the original parts so you don't have to charge them.
 
bjp_ne_elec said:
You're saying you got the panel w/o the "guts" in it? Is it possible to get the "guts" (that still meet your requirements) that fit the particular panels you have installed? Can you elaborate more on what the panels are for?
One question I have, is whether there is some process when material comes in, checking it against what was actually ordered?

Brett
Click to expand...

Yes, we got the can for the panel 1st, our supplier sent it from his shop stock. Our supplier sent the correct can according to the submittals. So when when it came in we double checked it with our submittals and it was the right can. Some where between the submittals and the interior panel being made the size of it changed I quess, it still has all of the breakers specified just takes a smaller can.
Does that help any?
 
mkgrady said:
Isn't part of a good quality control system to check that the materilas delivered are what was ordered?

I find suppliers make mistakes ALL the time. Even though you might share in the responsability you should ask the supplier how he intends to make this up to you. You should not admit that you could have checked to make sure he didn't screw up.

Seems like changing the cans would be a major expense in your labor. Can you swap out just the end plate that has all the conduits installed. Can you make the guts for the installed cans work somehow?
Click to expand...
Sorry I don't know how to do more than one quote in a reply.

Yes, I always check what comes in.
Both ends have conduits in them.
I asked about making it fit but the said it would not work, the interior cover would not fit in the can right and from what I understand the interior would not mount in there right.


Also wanted to add that it is just 1 can that was wrong, and it is for equipment in a medical office.

As requested by the supplier I have submitted a price to him to change it to correct one, he is sending it on to distributor to see if the want to give us credit or build us an interior to fit that can.
 
4x4 said:
Yes, we got the can for the panel 1st, our supplier sent it from his shop stock. Our supplier sent the correct can according to the submittals. So when when it came in we double checked it with our submittals and it was the right can.
Click to expand...

If this is so, it is an issue between your supplier and the manufacturer. You must tell your supplier that he is liable to provide you with the specified equipment. How he gets it is not really your problem. (except it is--you want to finish your job!)

As I understand, you have two options to complete the installation.

1. Have the mfr send interiors that fit the tub(s) in question. (little or no cost to you)

2. Remove/replace the tub(s) with the new size. (this will/should cost someone. But it should not cost you anything)
 
(laughing )
Do suppliers make mistakes ?

Very frequently !!
Reminds me of a coversation overheard going on between two sub foreman on a 20 million eletrical project
" Steve the cans are installed but the none of the covers fit " did you tell Henry yet " - the super - " No, I don't wanna tell him , can you ?

These guys Knew the super was going to go ballistic , !00 panel covers that don't fit

The time and effort required to round them all up send them back and hold up the job while we wait for the correct ones !!!

I would call the distributer and ask why this happened , the manufacturer , I mean , this is not 1 panel that has sat on a shelf for 10 years is it ?

We keep track of supplier mistakes and log them and pay a visit every two years - if they want the companys business they need to try harder - we are all interconnected , and need each other to survive

We also have the supplier designate one man for us to deal with , all orders go through him and all mistakes come back to him -
 
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