I sold a job, to do work on a city building for the city. Over the phone I sold a 3000+ job got signed contract and P.O. We are state lisc. but this particular county was expired so I got the county lisc. and permit is pending with the city. Materials arrived this morning and they called and said they were going to save money by having their city inspectors do the work. apparently the inspectors are having trouble staying busy. I did a lot of work between the county, city permitting, bidding, supplier, and customer. how do you handle something like this?
well, you have a signed contract. however, you also have goodwill to maintain,
so you keep getting signed contracts...
assuming the material is generic, and will get used elsewhere, put it in stock,
and move on. if it's specialty stuff, and you can return it, there ya go... if
you are out actual costs, it's time to contact the customer to recoup those.
nicely explain to them that you need your out of pocket expenses reimbursed,
and you will then be happy to release them from their contract. have an itemized
bill to present.
whoever is saying "don't let them do the work, we will do it" probably will not
want the hassle, and will just let you do the work.