Klockopotomis
Member
- Location
- Parker CO
How do you handle returns at supply houses? Last July i returned an surplus of brekaers and wire we had accumulated at our shop from an over zealous shop manager. I had $13,500 worth of breakers and new spools of #6. All items were in new condition with packaging and still in the boxes. I cataloged every item in a spreadsheet with part numbers and quantity. I emailed the list to my outside sales guy at CES and then brought in a paper copy of the return with me when i delivered the itms. I went over it with him and he mentioned a possible issue on the special order spools. Other than that no issue. A month later I asked about the credit to my account bc he had not returned it yet. Then i get a credit for 4k. We asked again about the the remaining items and were told it was all returned. So I send in the list to another CES and it gets priced at $13.5k. So i keep going back with the district manager about why it has not been returned and then they send a collections guy on us for our accounts previous balance of 10k. Now they have served us with court papers to sue us for the remaining balance.
I feel I went above and beyond for this return. What have you guys experienced for bad returns or how would you have dealt with this?
(I assume that the disaster of a shop this location is, another sales guy saw the material and sold it unbeknownst to my sales guy. After all it was a 1 1/2 months before he returned the goods)
I feel I went above and beyond for this return. What have you guys experienced for bad returns or how would you have dealt with this?
(I assume that the disaster of a shop this location is, another sales guy saw the material and sold it unbeknownst to my sales guy. After all it was a 1 1/2 months before he returned the goods)
