Re: conductor ampacity
But it did not completely or correctly answer your question. When you say, ?400 amp service,? you are speaking about the rating of the service equipment. That does not tell us the amount of load that the service will be called upon to supply.
First, you must perform a load calculation, in accordance with Article 220. If your answer is lower than 380 amps, then you can use the 500 MCM, and you can protect them with a 400 amp breaker.
But if your calculated load is above 380 amps, then you cannot use a 500 MCM. The conductor must have an ampacity that is at least as high as the calculated load.