kbsparky
Senior Member
- Location
- Delmarva, USA
I was shopping at Lowes last night, when my cell phone rang. On the line was the fraud dept. from Chase bank, asking me if I had made some purchases in California recently, and was I in possession on my Chase Visa card.
At first I was skeptical of the call, thinking it was a scamster attempting to get hold of my CC information to do exactly what they were calling me about. I kept waiting for the other shoe to drop, so to speak. One of the red flags that never materialized on this issue was the caller never asked for my "security code" number (3-digit number only printed on the back of the card, and not embossed) -- an important piece of info needed to process fraudulent transactions.
As the call progressed, it became apparent that this was a legitimate call, as the bank had sufficient information about my account to verify this to me.
Anyways, they began asking about specific recent transactions on my account, and wanting to know whether I had made those purchases or not.
Since I was physically in Delaware at that time, and there had just recently been transaction requests in Southern California -- and I still had actual possession of my card -- they concluded that someone had forged a copy of my card, and was attempting to use it for fraudulent purposes.
I explained I was still shopping at Lowe's and wanted to use that very card for checkout, but I could use another card if I had to. The gal stayed on the line while I checked out, allowed my transaction to go thru, and then canceled the card ... :roll:
(I get a 3% rebate for using the Chase card)
So now the questions come to mind are:
Chase will be sending me some paperwork for me to verify or deny liabililty on recent charges. They are also going to issue me a new card, with a different account number. One note here is that my wife's card is unaffected, since hers has a different number on it than mine, but they are both tied to the same master account.
Anyone here have similar experiences?
At first I was skeptical of the call, thinking it was a scamster attempting to get hold of my CC information to do exactly what they were calling me about. I kept waiting for the other shoe to drop, so to speak. One of the red flags that never materialized on this issue was the caller never asked for my "security code" number (3-digit number only printed on the back of the card, and not embossed) -- an important piece of info needed to process fraudulent transactions.
As the call progressed, it became apparent that this was a legitimate call, as the bank had sufficient information about my account to verify this to me.
Anyways, they began asking about specific recent transactions on my account, and wanting to know whether I had made those purchases or not.
Since I was physically in Delaware at that time, and there had just recently been transaction requests in Southern California -- and I still had actual possession of my card -- they concluded that someone had forged a copy of my card, and was attempting to use it for fraudulent purposes.
I explained I was still shopping at Lowe's and wanted to use that very card for checkout, but I could use another card if I had to. The gal stayed on the line while I checked out, allowed my transaction to go thru, and then canceled the card ... :roll:
(I get a 3% rebate for using the Chase card)
So now the questions come to mind are:
- Who copied my card?
- How did they obtain the information needed?
- When did this occur?
Chase will be sending me some paperwork for me to verify or deny liabililty on recent charges. They are also going to issue me a new card, with a different account number. One note here is that my wife's card is unaffected, since hers has a different number on it than mine, but they are both tied to the same master account.
Anyone here have similar experiences?