Easy electrical terminology training for employees who are not electricians

[SparkyAdam]

Hello Forums,

I am in the process of hiring some office help. They will be answering the phones mostly, and they are not electricians. I am curious if any of my fellow business owners have found a good resource for basic entry-level training for these employees to recognize terminology and understand the basics of what customers are asking so that they can effectively communicate with customers.

On YouTube, for example, maybe The Engineering Mindset channel, he makes some good basic videos on electrical circuits. Perhaps there are others that people have used in a similar way?

I am just soliciting ideas; I want to have people answering the phones who can at least speak the language; just looking for easy training for them. Open to training that costs money (like online courses etc.)

 

[AC\DC]

My wife took the role. She knows nothing been doing it for 6 months and is getting better. Every customer says she is wonderful cause she calls back and is very polite. I bet that is more important than knowing lingo.

 

[ptonsparky]

They will need to want to learn, otherwise you just have someone that answers the phone.

 

[Joe.B]

Once someone has been there a few weeks (or a few months) take them out to jobs once in a while. Actually seeing the work they're taking calls about will make a big difference.

 

[jmellc]

Once someone has been there a few weeks (or a few months) take them out to jobs once in a while. Actually seeing the work they're taking calls about will make a big difference.

If it were my wife, this would make all the difference. She can look at something she's never done and make sense of it, knows the right questions to ask from there.

 

[readydave8]

Last thing my customers want is electrical terminology. If customer says he has a short (or often "shortage"), I usually don't talk about definition of short and open.

I'll try to explain trying a known good bulb that is working in another fixture, and where to look for tripped GFCI, but that's about it.