Fluorescent Tubes

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Little Bill

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Tennessee NEC:2017
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Semi-Retired Electrician
What exactly happens inside a fluorescent tube when it fails? I'm guessing the phosphor (or what ever) burns up or is depleted. Also, does the blackened end indicate that? Trying to explain this to a customer.
 
I was told that like an incandescent lamp, the electrode material depletes and is deposited on the tube walls, hence the blackness. Not enough electrode, not enough electrons to make enough light. Don't know how true that is.
 
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