Update. Went to the service call today. Three different adults in the home confirmed that when the surge happened, they heard a buzz and a loud pop. Plumbing leaks are no joke, and did not exist prior to the surge. 3 different leaks sprung at the same time in copper pipes. One at the water heater, one under the sink, one in the foundation. POCO said that a wire was loose and came undone at the transformer...assuming this was the neutral. I know that everyone is saying that electrical couldn't blow copper pipes, but
@winnie seems to have spoken to the most likely option IF the electrical could have in any way impacted the plumbing. After further investigation, I found out that a couple years ago the water main was replaced with PEX, which means that whatever cold-water ground used to exist no longer meets the requirements of 250.52(A)(1). The plumbers who are currently working on the house are going to install new water lines in the whole house. This means that the old lines are likely still going to be electrically bonded in some way, but they will be abandoned.
Furthermore, there is no separation between grounds and neutrals from the power-pole to the last sub-panel. Meter and first disconnect are on a power pole approx. 100 feet from the house. No ground run from power pole to house. Neutrals and grounds are bonded at the first disconnect on the house, and at both sub-panels that feed off of that main panel inside the house. I measured 10 amps on the ground at the first point of disconnect on the house. The house has been this way since it was built in 1989. This family has lived there since 1998, and they have never noticed any electrical issues until the surge.
This system needs to be corrected all the way back to the power pole. There is also a very good chance that the homeowner won't be able to afford this all at once.
I know that many of you would not touch this if the homeowner did not agree to do everything a the same time, and I completely respect that. However, I also want to let them know that they need to begin taking steps toward making the system safe, even if they can't do it all at once. I think I would propose beginning with a new GEC system on the house. This needs to happen anyway -250.32 (A) - and as far as I can tell the old cold-water ground no longer meets the requirements of 250.52 (A)(1). I'd tear the walls open to see if I could find the initial GEC bond at the water pipes, and disconnect it when found so that the water pipes in the house...which are no longer actually touching enough ground, are separated from the system.Then I'd install new cables with neutrals to the sub-panels and separate grounds and neutrals. Even if they did everything at once, pulling a ground in to the power pole would probably come last because it is the most difficult to coordinate quickly, since it might involve a brand new trench, etc.
Where would you start?