During a recent power outage a client contacted us claiming his 8kw generator w/ gfci protection was going into fault while he attempted to connect it to his 30 amp inlet to power his transfer switch.I suggested that we isolate the grounding conductor from the neutral which were under one terminal and drive a ground rod and connect a #6 cu. wire to it. Any comments. Thanks
The problem as was said is if you are trying to transfer the whole house and there is a neutral to ground bond on the load side of the transfer switch the GFCI in the generator will treat it as a ground fault, just switching the neutral will not prevent this as with isolating the neutral to ground bond at the generator as you are still on the load side of the generators GFCI, also isolating the neutral to ground bond at the generator without providing a equipment grounding conductor will not provide a fault current path if a fault were to occur in the cable between the transfer switch and the generator this would be a very dangerous installation as it could present a shock hazard.
A ground rod can not take the place of a equipment grounding conductor as the Earth can not provide a low enough impedance path to allow the opening of over current protection if a fault was to occur, never do this.
Many newer portable generators now have GFCI protection even on the twist-loc and this stops them from being used as in the above installation.
To use a GFCI protected generator to supply premise wiring will take putting the circuits to be supplied into a separate sub-panel with the transfer switch between the main panel and this sub panel, and a 3-pole transfer switch to maintain the neutral to ground isolation in the main panel.
A 4-wire cord also will have to be used to allow the neutral to ground bond at the generator to be maintained for a fault current path.
Another option is to install a new service disconnect between the meter and the existing panel then separate the grounding and neutrals in the existing panel and move the GEC's to the new disconnect, then put a 3-pole transfer switch between the new disconnect and panel.
The last option and sometimes the least costly is to return the portable generator and get one designed to supply premise wiring that doesn't have GFCI protection on the output to the house.
Ever since the new requirements for GFCI protection on all outlets on portable generators was put into the manufactures requirements, it made using portable generators much harder to be used as a backup power source for premise wiring systems because of the neutral to ground bond required at every service, so making sure the correct equipment is used is a must.
I have heard that there are still some portable generators out there that still don't have the GFCI protection on the twist-loc receptacle, but since I only install generators that are design for premise wiring backup I couldn't tell you which brands they are.
Sorry for the bad news