This informational supplement was designed to familiarize you with Klein Tools' guidelines as to what is considered unacceptable in regard to returned goods. Klein Tools' warranty, (found on the last page of this guide), states that Klein Tools' products shall be "free from defects in materials and workmanship for the normal life of the product?" Klein Tools has no obligation to replace tools which have been damaged from excessive wear, misuse, abuse or alteration of the product. The photos and descriptions of abused, misused and worn-out tools found in this guide are included to give you specific examples of what WILL NOT be accepted by Klein Tools or our distributors for repair or replacement. Keep this guide as a point of reference. Remember, never use tools for purposes other than what they were designed and intended for.
Klein's warranty covers tools for the "normal life" of the tool, not that of the tool's owner.*
Wear and tear on the tool is only natural. This normal wear doesn't make the tool "defective". Additionally, extreme wear and tear, improper care, misuse and abuse are all factors which will shorten a product's "normal life".
The "Proper Use and Care of Hand Tools, Pliers, Screwdrivers, Wrenches, Striking and Struck Tools" prepared by Klein Tools in conjunction with the Hand Tools Institute, along with Klein Tools' catalog, should be used as a point of reference for the proper use and care of tools manufactured by Klein Tools.
In addition to the examples found throughout this supplement, our formal warranty can be found on the last page of this guide. If you have further questions in regard to abused or broken tools, please contact your Klein representative.
*The exception to this warranty is Model 63060 Ratcheting Cable Cutter which is warranted for 90 days from the date of purchase.
**The following are never covered under warranty since these are considered perishable products: Triple-Tap Blades, Drill Bits, Klein Unibits, Compass Saw Blades, Hacksaw Blades and Holesaws.
