All of the parts were new. That doesn't sound right if there is programming that you did not do - that is turning an other lights... It may be possible that the HO tried to mess around if you left the book laying around - bad idea. 'Two Cooks in the kitchen' on the programing just confuses both cooks IMO....
The system was not previously programmed. We were waiting for feedback from th HO on how to set up the scenes and never got it. I was out there for other reasons and was told to finish it. If nothing was EVER programed - then Nothing would work on the system.
I started by labeling all of the switches. I then put the five scenes for each master on paper. Good move there...
On some of the masters, when I press one button, other LEDs illuminate. Why might this be? When any light is set for any identical level that matches a room or scene on another master the LED's of both will light up. So if you assign a light on one master's button to 100%, and that same light is on another master's button at 100% - both buttons LED's on each of the masters will illuminate. Solution: On one of the masters change the light level slighly to say 90%... This way, in the system it doesn't come up as a match.
I have four switches which won't talk to the masters. This seems like a very high failure rate. I don't know if they ever worked. Tech. support told me to goto the repeater. I couldn't find it. The guy who wired the house left and started his own company. The boss will get the local for me. You are going to have to find this repeater, or Chronos. Some very important initial programming is done there, and it is also very usefull for troubleshooting. (Flash and Beep) I am very surprised you got anything to work with the system NEVER being programmed before - most of the important first steps are done at the repeater or Chronos. Either of those two types of units may/are the bridge for the distance between other items that are not within 30' of eachother. If it is a chronos these items are not programmed you may need to go back to factory defauts and start again... You might also have to do the same if it is a repeater.
Otherwise, I would check to see which model number these 4 non-working switches are. Just so we are talking apple to apples. RA-8ANS-** is an RA switch... RA-AS, and RA-AD are "Accessory" switches and "Accesory" dimmers - they have no "RADIO" actually in them - these controls are wired... They will only control the single RA dimmer or RA switch they are connected to. If they are actually RA-8ANS, or a RA dimmer.... They need to be learned by the master, and it may be out of range due to this missing repeater....