Milwaukee M18 Battery Failed-prompt replacement under warranty

[tom baker]

I had a Milwaukee M18 hi cap battery fail and it was under warranty. I sent if pre-paid Fed Ex on 2/10/15 and got the battery back today, no charge.
That's great service!
FYI, I keep all my receipts, and date the battery on the bottom.
I am impressed with Milwaukee tools, I have one of the battery shop vacs, I use it a lot. Some of my co-workers have the heated jackets.

 

[templdl]

I had a Milwaukee M18 hi cap battery fail and it was under warranty. I sent if pre-paid Fed Ex on 2/10/15 and got the battery back today, no charge.
That's great service!
FYI, I keep all my receipts, and date the battery on the bottom.
I am impressed with Milwaukee tools, I have one of the battery shop vacs, I use it a lot. Some of my co-workers have the heated jackets.

Many years ago I have the trigger on my super sawsall fail out of warranty. Needles to say I was disappointed. But, I took it in to the Milwaukee repair facility and the fixed it at no charge.
Even though I don't think their tools are as good as they used to be it is great to know that they still stand behind their products.

 

[norcal]

Had two M12 batteries fail, used the prepaid shipping label & they were replaced & returned quickly or about as quick as FedEx can ship from Milwaukee's Anaheim service center to the mid Sacramento Valley. Can't complain about their warranty service.