My wet wire

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cadpoint

cadpoint

Senior Member
Location
Durham, NC
Occupation
Electrician - but not by NC Law.
Every times it rains, I don't have my internet service!

The Service Tech from a national provider has been scheduled for tommorrow.
What are the questions I should be asking?

I frankly think it's a loose connection on the pole across the street, I can only swear that this all started after a new neighbor moved in 6 months ago.

I rerouted a new store bought cable from house cable modem to demark (I have pic's, just not at this computer)!

The wire off the house has been their for 20 years plus?

I want them to test this damp and wet, and tommorrow I'll finally get to ask 50 question.

This is about the 4th report by me on this!

Anything I missed >?

Pictures and responses might be delayed! =:?
 
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Thanks, I didn't think I'd get that response, I'll just play the concerned parent. :roll:

I guess I had more the thought their going to test it with a flux tester 8205...

I can play right alone, I'll let them show their cards for a true Read !
 
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7:30 truck was out front, the person climb the ladder with very large handheld meter, not sure of much else. 7:45, off ladder in truck and gone.

They didn't check my end of the wire or touch my connection on property.
 
I had a similar situation not long ago, cable going off at least once a week. They had sent out several techs with the same results.

The last time, I called instead of my wife. I demanded to speak to a supervisor and told them I did not want to be put on hold. I did not let the supervisor speak much, and after getting his name and associate number told him I was after his job if he did not have my issue solved that day. There were two trucks at my door in an hour and two hours later it was fixed with an apology. It has been good since, I also got a free month of cable.
Be firm, speak to a supervisor...they are better trained and have more authority than the typical person answering the calls.
 
Pierre C Belarge said:
I had a similar situation not long ago, cable going off at least once a week. They had sent out several techs with the same results.

The last time, I called instead of my wife. I demanded to speak to a supervisor and told them I did not want to be put on hold. I did not let the supervisor speak much, and after getting his name and associate number told him I was after his job if he did not have my issue solved that day. There were two trucks at my door in an hour and two hours later it was fixed with an apology. It has been good since, I also got a free month of cable.
Be firm, speak to a supervisor...they are better trained and have more authority than the typical person answering the calls.
Click to expand...
How do you get to speak with a supervisor when they are redirecting your calls to some guy in India?
 
Hit 'em where it hurts.... their bottom line.

If this is a service that you pay for on a monthly basis, and it goes out for 24 hours or more, you can legally pro-rate the service you did not receive and deduct it from their payment.

Do that, and you'll really get their attention.
 
What cable company is this? All you say is a "national provider". Name names! I don't know of any who have call centers other than local or are "national".

Listen to what Pierre said.

-Hal
 
hbiss said:
What cable company is this? All you say is a "national provider". Name names! I don't know of any who have call centers other than local or are "national".

Listen to what Pierre said.

-Hal
Click to expand...
Oh really? Have you ever called Verizon customer care? I've been tossed between 5 different people on one call before. And 4 out of the 5 were Indian. And each time I got transferred the one that I was transferred to said let me transfer you to the correct department, and on and on. Pretty GD ridiculous.

I guess you have the blinders on to the fact that lot's of jobs have been outsourced to other 3rd world countries. It's been a trend now for quite a few years. Time to wake up.
 
I will call again and note another day of no service.

It doesn't matter whom the carrier is, the results as a "joe public" would not matter, IMO!

The Tech called at 8:15 AM + - said the problem is on their side of the trunk line, other people have been calling, its the lack of pure 600 Hz on the wire that is the problem" as he said. I lost my service about 9:15...

My wire is Good he said... as is the neighbors.

Still Raining. Maybe I can met the neighbors and start a class action! ...
 
We went through the same problem. Never lost TV, but the internet would drop any time it would rain, as well as every night. It would return about noon everyday if it was dry.

Only took 5 weeks and 9 techs to get fixed.
 
...its the lack of pure 600 Hz on the wire that is the problem" as he said.

That's the biggest crock of s*** I ever heard. Ain't no such thing. They must think you are an idiot.

-Hal
 
I have three letters for you "PSC" Public service commision your link is http://www.ncuc.commerce.state.nc.us/
call the 1-866 number on the upper right side of the screen and file a complaint feel free to pass this number along too your neighbors. Trust me this works if they don't make it right to the customers satisfaction then there are major fines involved.
 
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