Neutral Issues In Multi-Tennant Building

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I recently went on a service call to a medical office in a building that was build approx 7 yrs. ago. My customer has been in the building for about 5 yrs. The reason for the trip is that they have had some sensitive equipment burning out PC boards and have had a computer power supply fail recently. They said they have had other equipment failing over the years. They have had the medical equipment techs out but never bothered to call an Electrician.

The building has approx. 20 tenants. The main Service is a 277/480 3ph 4 wire gear and from there the distribution feeds to 6 electrical rooms (3) per floor. In these electrical rooms there is a 277/480 panel (for lighting loads mainly) and in the case of my customer a 150 KVA Transformer feeding a 400 amp panel that has a 200 amp main feeding a second panel. All these panels are shared by all the tenenats in their immediate are. My customer did not want to have any issues with people turing off breakers to their suite inadvetantly so they installed a 100 amp 3 ph main to a seperte panel in their suite.

I found the circuit that was feeding the equipment that had the trouble and opened up J boxes and made sure that the terminations were good. I was expecting to find a loose neutral. they are using Multi-Wireire branch circuiting and I was aauming that a loose neutral would be causing the problem, However what I found was that there was a 9 volt reading from Ground to Neutral at the equipment. I chased it back to the panel my customers suite. then I went back to the 400 amp panel and When I opened up the transformer this is what I saw

Unbonded Neutral compressed.jpg


There is a LB in the side of the transformer that has a 3/0 ground it is bonded to the transformer then it feeds to the ground buss in the 400 amp panel. The secondary feed off the transformer is run in parallel and the XO is not bonded to ground and feeds to a isolated neutral buss in the 400 amp panel. I'm afraid that this is the same situation in all the other (5) electric rooms as well. I want to properly reference the correct NEC code. I am looking at 250.20(B)(2) and 250.20(B)(3). I would also like to ask if this situation could have cause the equipment failures that they are having. I spoke to a few other tenants and they have also mentioning that they replace their fixture lamps out a lot.(thought it could be unrelated). I know that regardless if this is the cause this needs to be rectified quickly, since it is a safety issue first and foremost.
 
I recently went on a service call to a medical office in a building that was build approx 7 yrs. ago. My customer has been in the building for about 5 yrs. The reason for the trip is that they have had some sensitive equipment burning out PC boards and have had a computer power supply fail recently. They said they have had other equipment failing over the years. They have had the medical equipment techs out but never bothered to call an Electrician.

The building has approx. 20 tenants. The main Service is a 277/480 3ph 4 wire gear and from there the distribution feeds to 6 electrical rooms (3) per floor. In these electrical rooms there is a 277/480 panel (for lighting loads mainly) and in the case of my customer a 150 KVA Transformer feeding a 400 amp panel that has a 200 amp main feeding a second panel. All these panels are shared by all the tenenats in their immediate are. My customer did not want to have any issues with people turing off breakers to their suite inadvetantly so they installed a 100 amp 3 ph main to a seperte panel in their suite.

I found the circuit that was feeding the equipment that had the trouble and opened up J boxes and made sure that the terminations were good. I was expecting to find a loose neutral. they are using Multi-Wireire branch circuiting and I was aauming that a loose neutral would be causing the problem, However what I found was that there was a 9 volt reading from Ground to Neutral at the equipment. I chased it back to the panel my customers suite. then I went back to the 400 amp panel and When I opened up the transformer this is what I saw

View attachment 7468


There is a LB in the side of the transformer that has a 3/0 ground it is bonded to the transformer then it feeds to the ground buss in the 400 amp panel. The secondary feed off the transformer is run in parallel and the XO is not bonded to ground and feeds to a isolated neutral buss in the 400 amp panel. I'm afraid that this is the same situation in all the other (5) electric rooms as well. I want to properly reference the correct NEC code. I am looking at 250.20(B)(2) and 250.20(B)(3). I would also like to ask if this situation could have cause the equipment failures that they are having. I spoke to a few other tenants and they have also mentioning that they replace their fixture lamps out a lot.(thought it could be unrelated). I know that regardless if this is the cause this needs to be rectified quickly, since it is a safety issue first and foremost.

I think your safety concerns are valid. In fact, I think for many AHJs this could be cause for drastic action such as power removal. Assuming the secondary voltage is 208/120Y it is in violation of 250.20(B)(1) and (2). There are other violations regarding the GES, but I did look them up specifically. If this is connected as you descibe, the readings from ground to neutral are not valid. If there are patients involved, this is even more egregious. Better make sure you are correct that it is operating ungrounded before you blow this whistle as this could be ugly.
 
...There is a LB in the side of the transformer that has a 3/0 ground it is bonded to the transformer then it feeds to the ground buss in the 400 amp panel. The secondary feed off the transformer is run in parallel and the XO is not bonded to ground and feeds to a isolated neutral buss in the 400 amp panel. ...
In short, no system bonding jumper at either transformer or 400A panel?
 
I wouldn't hang my hat on the lack of the system bond as the problem of the damage as this would not cause it, although it is a great safety find and needs to be corrected the system bond would have nothing to do with over voltages, I would keep looking for a bad neutral connection or other possible problems in light of what you found anything is possible?
 
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