SparkyAdam
Member
- Location
- Oregon
- Occupation
- Electrician/Small Business Owner
We offer a one year warranty on all the work we do, covering parts as well. 11 months after project completion my office reaches out to the customer to make sure everything is still working. Some of them have asked about extending the warranty when my office reaches out. We currently don't offer that.
I am typically not interested in such things as I find them unnecessary, but since my customers have started to ask my office about it, I figured I should start to research it a little.
My main issue is that I don't have any idea how to cost or price an extended warranty. Has anyone done this? Would 20% be reasonable to extend it for a year? Not really sure i want to offer it, but if it gives a customer peace of mind then I suppose it's worth it to them.
I am typically not interested in such things as I find them unnecessary, but since my customers have started to ask my office about it, I figured I should start to research it a little.
My main issue is that I don't have any idea how to cost or price an extended warranty. Has anyone done this? Would 20% be reasonable to extend it for a year? Not really sure i want to offer it, but if it gives a customer peace of mind then I suppose it's worth it to them.