Progress Fixture Parts

[mkgrady]

I installed a large quantity of post lights for a Condo neighborhood. I used a Progress fixture that runs about $250 if bought one at a time. Now I need parts to replace some broken materials due to a wind storm. My supplier is not getting a response from the Progress rep. I see nothing on line that would indicate that parts for a Progress fixture can even be purchased. Am I stuck buying new fixtures?

 

[mkgrady]

Well after receiving no responses I gues I have my answer. I looked harder at the price of a replacement fixture. The best I ca do is $320. That is one expensive fixture part. The fixture is a Progress P5485-31EB. I'm thinking I should have asked my question in the lighting catagory.

 

[cadpoint]

Why not be on the phone and asking questions? Frankly I'm lacking to understand why they wouldn't support their product. (?) Don't base business on a web page, all business/curtains aren't the same...

 

[mkgrady]

Why not be on the phone and asking questions? Frankly I'm lacking to understand why they wouldn't support their product. (?) Don't base business on a web page, all business/curtains aren't the same...

I may be wrong, but I think the manufacturer wants customers to go to distributors for products and support of their products. The distributor I purchased the fixtures from can't get a response from the rep. I just assume the manufacturer does not want to hear from one contractor about one part.

 

[cadpoint]

I may be wrong, but I think the manufacturer wants customers to go to distributors for products and support of their products. The distributor I purchased the fixtures from can't get a response from the rep. I just assume the manufacturer does not want to hear from one contractor about one part.

That's not the way I read it, I didn't think one fixture. I'd write an E-mail, if thats the response
you got. I can understand production runs and other things, but again this is not what this is about, people have jobs that answer these type of letters.