QO AFCI date code

[ptonsparky]

I don't use QO very often but have a new customer with AFCI/GFCI random trips. Where do I find the date code on those breakers? Supplier says there was a problem with some a couple years ago.

 

[Sierrasparky]

I would swap it out and see if that cures the issue. Otherwise I would bet there is a wiring issue.

 

[jumper]

This may help:

http://www.schneider-electric.us/en/faqs/FA125241/

 

[ptonsparky]

That was fun! I explained the AFCI conundrum we face to the home owner as I looked at his date codes. Called tech support. Speaker phone.

Condensed version from Tech support:
Date codes need an F or H, H being the newer model. Replace the ones without the letter. No, there is no warranty or recall because the breakers work fine. Some people have no problems with them.

The look on the customers face was worth the service call. Probably 20 units need replaced.

 

[ptonsparky]

I would swap it out and see if that cures the issue. Otherwise I would bet there is a wiring issue.

The installing electrician is as good as they get. His target is custom homes and is very good at it. The only thing that I would fault him with is the failure to respond adequately to the problem. Two phone calls was all it took for me to get the information I needed.

 

[ptonsparky]

I talked to the customer with the AFCI problems today. After his meeting with me he happened to meet and eat lunch with GC that built his home. Remember, small town. The owner is not sure what all happened but between the builder, the local wholesaler, and the electrician, the breakers will be replaced. He acknowledged that SQ D itself had no part in the fix, because there is nothing wrong with the breakers.:roll:

 

[hbiss]

Can't wait to see what happens when the new ones do the same thing.:lol:

-Hal

 

[ptonsparky]

Can't wait to see what happens when the new ones do the same thing.:lol:

-Hal

Hush your mouth.

 

[electrofelon]

I talked to the customer with the AFCI problems today. After his meeting with me he happened to meet and eat lunch with GC that built his home. Remember, small town. The owner is not sure what all happened but between the builder, the local wholesaler, and the electrician, the breakers will be replaced with good ol' regular breakers . He acknowledged that SQ D itself had no part in the fix, because there is nothing wrong with the breakers.:roll:

FIFY

I love it: "there is nothing wrong with the breakers..." I remember the very early ones, early 2000's, they would trip with most anything with a motor :rant: