Service Charges

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FrancisDoody

Senior Member
Location
Durham, CT
If you had recieved a call from a commerical account and they requested work to be done. Service type work. (Troubleshooting a string of security lights that stop working or maybe a GFCI receptacle in the clubhouse that needed replacement.) Would you simple accept the job and bill them for time and materials or would you start with a service call charge ($60.00) and then bill the time and materials.
Thanks,
Fran
 
I've been informed that I should be making more money than I am. Especially on a commercial account. That being said:

Obviously you should get money for showing up.

If the "fix" is big enough I would say let the $60 be part of what you are charging for the work you do. What you charge should INCLUDE figuring out what the problem is.

On the other hand, if the "fix" is big enough, you might as well add that $60 on top of everything.

Other than that...I'm listening.
 
FrancisDoody said:
If you had recieved a call from a commerical account and they requested work to be done. Service type work. (Troubleshooting a string of security lights that stop working or maybe a GFCI receptacle in the clubhouse that needed replacement.) Would you simple accept the job and bill them for time and materials or would you start with a service call charge ($60.00) and then bill the time and materials.
Thanks,
Fran
Click to expand...

I always charge more for the first hour, ie--service call, if it is a T&M job. If the job was an all day job I would bill it straight hours.
 
I use a flat rate for the initial call. I usually know what will take to fix the job. I will then tell the customer a flat price . This way The custometr knows what the bill will be. I don't need to add tax because it a job price.. At least in CA. that is.
 
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