Most utilities around here will not provide three-phase power to a residence. And if they did, the customer would have to pay for all costs associated with bringing in three phase primary.
IMO, if the US was starting from scratch today, everything would be 240 V (or 400/230 V), with no 120 V. But that's not where we are.
This is the salient point. I used to have a side gig helping home machinists upgrade their machines to use VFDs, this subject came up a lot. In every case where someone looked into getting 3 phase brought in to a residential neighborhood, the cost was very very prohibitive, because the utility would charge per FOOT for the cost to get a 3rd primary line brought in from the nearest point where it existed. So it generally ranged between $5k and $15k. Then on top of that, the new surprise for those users was a "demand meter", which came along with a commercial service drop, something most of them were unaware of, along with the SHOCK of what it did to their bill on the months when they exceeded their peak demand!
The other aspect, alluded to by WD40 above, is the cost of the LOSSES. When you have a purely
residential service, the UTILITY owns the transformer
and the losses in that transformer, because your meter is DOWNSTREAM of that transformer. With a 480V service drop, they might own the 480V transformer losses, but the USER will own the 120/240V single phase site service transformer for the residence feed, and that means THEY will own the losses of that transformer. They might be low, but they are 24/7/365, whether you use power or no and it adds up. Let's say it's a 25kVA transformer, the losses will likely average out at about 350W. That's over 3,000kWh per year, so even at 12c/kWh, it will cost them an extra $30/month just sitting there.
If it's a residence, I advise a residential service drop, even if it has to be 400A, then power up phase converters or VFDs for the machines that they RUN, only when running them. The losses are only when in use, and if they separately meter the shop power, it can be assigned as business expenses against whatever they are making.