Thanks for your input guys. I buckled down and did this write up, any questions or comments?
National Electrical Code
The basic premise behind the National Electrical Code overload protection requirements is that the operation of a motor in excess of its normal full-load rating for a prolonged period of time causes damage or dangerous overheating that may start a fire. Overload protection is intended to protect the motor and the system components from damaging overload currents. Motors are required to be protected from overloads. To protect a motor from an overload, the motor nameplate full-load current (FLA) is used to select the overload protection.
A separate overload device that is responsive to motor current is required per National Electrical Code section 430.32(A)(1). This device shall be selected to trip or shall be rated at not more than 125% of the motor nameplate full-load current rating.
When the thermal element selected in accordance with 430.32(A)(1) is not sufficient to start the motor or to carry the load, the National Electrical Code section 430.32(C) allows higher size thermal element to be used, provided the trip current of the overload relay does not exceed 140% of motor nameplate full-load current rating.
Installation
For example: a motor nameplate data shows FLA of 17.3A and a service factor of 1.25. Based on this information, Square D specifies a B28 thermal element using the "Thermal Unit Selection Table Number" for a Model 6 MCC. This table references Table 110 found on page 14-145 of the published Square D Digest. The B28 thermal unit is for motor FLA between 15.9 - 17.9, this element provides a Protection Level of 103.4% overload current. A B28 should have been initially installed.
What was provided and installed is a B32 thermal unit. The B32 is the "next size over" the B28 thermal unit. The B32 thermal element violates section 430.32(A)(1) of the National Electrical Code, as shown below, however it is in compliance with the exception section of the Code 430.32(C), yet, it is still tripping out.
The B32 thermal unit current range is 18.0 - 19.9A. The Trip Current Rating of this B32 thermal unit is 22.5A (18.0A times 1.25). Providing a Protection Level of 130% as calculated by the Trip Current Rating and the FLA time 100, (22.5 divided by 17.3 times 100). This 130% value exceeds the 125% limit imposed by NEC 430.32(A)(1). However, the Code section 430.32(C), does provide an exception to this 125% limit. The exception allows a Protection Level up to 140%. It is this exception which would allow the B32 to remain and not violate the Code. However, as previously mentioned, the B32 is still tripping out.
Thermal Unit Up sizing
The next size thermal unit listed by Square D is a B36, it has a current range of 20.0 - 22.8A. The Trip Current Rating of this B36 thermal unit is 25.0A (20.0A time 1.25). The Protection Level offered by the B36 thermal unit is 146% (25.0 divided by 17.3 time 100). This 146% value exceeds the 140% limit imposed by the exception allowed by NEC 430.32(C). A B36 thermal unit must not be installed under any circumstances.
I am not aware of an incremental thermal unit for this motor starter, and would be reluctant to have one installed if one was found.