The phase converter is ahead of the transformer, and OP only checked the output of the transformer, see post 10
I know that.
...With no load, they have a constant voltage around 473, 478, 490 per each phase. When everything is started, the system loses at least 100V per phase.
Either the original poster mis-spoke, or he is seeing a voltage drop between each of the output phases. If he mis-spoke and the voltage drop is only at the generated leg, then yes, I agree that the problem is with the converter. However, if he is in fact seeing a voltage drop "per phase", then the converter is not the problem.
Inside the 240/480V Delta Dry pack transformer, you have the the two wires that come from the transformer contactor that feed the Secondary connections, aka X1 & X2. There is 1 wire coming from the phase converter, it is attatched to the X3 connection.
When I have no load, I have somewhat regular voltage, 472, 478, 490. When I start the vacuum pump, my voltage drops to 380 or so and stays there.
A and B phases are shore power and the converter has no bearing on their voltage. C-phase comes from the phase converter.
If all three voltage readings are dropping by 100 volts, then the most likely cause is at the single-phase side of the system (assuming the transformer is not undersized).
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However, after giving this a few more reads, I understand that he could have been referring to V
ca and V
cb as dropping, but not V
ab. If this is what he meant, then I agree that the problem is at the converter.
Given that assumption and given the drastic voltage drop with only a slight load, then the first thing I would look for is whether this phase converter even has the basic run-capacitors. Clearly it would have the required start capacitor, but without the run capacitors, the voltage will drop like a rock when a load is applied. This would indicate that the RPC is home-made based on the misconception that simply dumping a 3-phase motor into a circuit constitutes an RPC.
If this is the case, then the RPC can be repaired by adding the appropriate balancing capacitors across A-C and B-C legs. Adding these capacitors will probably be cheaper and easier than replacing the home-made RPC with a pre-fab RPC.