I have a customer who provided a 25KW standby generator with an automatic transfer switch and contracted with us to install and terminate. We have installed generators of several different manufacturers, types and styles but this one was different. Particularly at the neutral termination. Inside the termination compartment the manufacturer has a threaded stud installed through the cabinet with the threads on the inside. The manufacturer then terminated all of their grounds and XO (neutral) conductors onto the stud tightened down and marked with a strip of green paint. There is no other neutral termination point. I contacted the manufacturer and asked where they had intended the field installer to terminate the neutral conductor. The response was either to terminate on the ground stud I mentioned above, or to remove the XO (neutral) conductors from the stud and splice to my neutral and leave floating. My question is. Which of these is correct? The other end of my neutral terminates at the transfer switch which is tied to the service neutral which is bonded at the main to the grounding electrode conductor. Should it also be bonded at the generator side? Or should the generator XO neutrals be pulled off of the ground stud in the termination cabinet and just spliced to the field installed outbound neutral conductor?