Stray voltage at pool

Looking to see if anybody has any information on how to correct this. utility company contacted me in regards to a stray voltage customer had noticed at his above ground pool. Utility company shut power off at the house and claims they were still getting a reading of .04 V from the water and water bond at the skimmer. We're guessing a stray voltage from the ground. Utility company claims when the ground wire is disconnected from the skimmer bond. The voltage is no longer present. Utility company claims they've done everything on their end to correct any stray voltage from Grid?
How can I feel comfortable tell the customer that this is OK?
 
When the power to the residence is shut off and there is still voltage it points towards the utility. That said, .04 could just be meter or operator error.
AC or DC voltage?
What was the voltage prior to disconnection?
Do they share metallic water lines with the neighbors?
Cable TV system?
Is this a pool that is up all year or seasonal?

You will need to ensure that all the bonding is properly installed.
 

Not apples to apples, but read through this thread.
 
There is almost always neutral to earth voltage on the electrical system. The point of pool bonding is to raise every thing, including the water, to this voltage so there is no potential difference between anything that can be touched while also touching the water.

0.04 volts is too low to cause any concerns and within the margin of error of many digital meters.

This bonding can make a pool safe even where the voltage is high. Mike Holt has (or had) a video of him in the pool with everything energized to 120 volts. That was a few years ago, and not sure if that video is still available.
 
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