Warranties

Status
Not open for further replies.
jmsbrush

jmsbrush

Senior Member
Location
Central Florida
Guys what is your take On Warranties in the electrical business?
I personally have them in my company on parts and labor.
Do you think it would be a good idea to have extended warranties on our products and services for an extra amount?
What say You?
 
S

SEO

Senior Member
Location
Michigan
Selling a warranty is like telling someone that they should expect your work to fail. Give a warranty for your services but don"t sell one.
 
S

satcom

Senior Member
jmsbrush said:
Guys what is your take On Warranties in the electrical business?
I personally have them in my company on parts and labor.
Do you think it would be a good idea to have extended warranties on our products and services for an extra amount?
What say You?
Click to expand...

Our state laws require us to warrant any work we do for 2 years, if you would like to extend that, then I would suggest, extending it a a bit longer as good will.
 
growler

growler

Senior Member
Location
Atlanta,GA
Rewire said:
We give a five year warranty it is a great sales tool
Click to expand...


What type of items do you give a 5 year warranty on? It would be a safe enough bet on the building wiring and service but I wouldn't want to give a 5 year warranty on any fixtures with a ballast or equipment with motors ( exhaust fans, ceiling fans ) or any low voltage equipment.

I like the idea of a five year warranty but I would want some serious limits on what's covered.
 
S

satcom

Senior Member
The warrant work is on labor only, equipment and fixtures, are covered under the manufactures warrant terms, the law only requires coverage on the installation workmanship, for a 2 year period.
 
Rewire

Rewire

Senior Member
Location
Lake of the Ozarks
growler said:
What type of items do you give a 5 year warranty on? It would be a safe enough bet on the building wiring and service but I wouldn't want to give a 5 year warranty on any fixtures with a ballast or equipment with motors ( exhaust fans, ceiling fans ) or any low voltage equipment.

I like the idea of a five year warranty but I would want some serious limits on what's covered.
Click to expand...

We warranty everything we provide which is all top grade so its not much of an issue going to five years. Alot of guys wont stand behind the cheap junk they install so offering the warranty gives the HO confidance in what you are proviing is top notch.
 
petersonra

petersonra

Senior Member
Location
Northern illinois
Occupation
engineer
jmsbrush said:
Guys what is your take On Warranties in the electrical business?
I personally have them in my company on parts and labor.
Do you think it would be a good idea to have extended warranties on our products and services for an extra amount?
What say You?
Click to expand...

I think you have some ethical obligation to warrant the goods and services you sell for some period of time. A year is fairly typical.

Beyond that, they pay.
 
bbaumer

bbaumer

Senior Member
Location
Indiana
A friend of mine that does primarily residential and light commercial one-man jobs offers a "lifetime guarantee" and has for 30 years. No extra charge.

Works for him. Never been burned yet, but it helps that he never takes shortcuts and always makes sure the customer is 100% happy before he considers the job done.
 
S

satcom

Senior Member
bbaumer said:
A friend of mine that does primarily residential and light commercial one-man jobs offers a "lifetime guarantee" and has for 30 years. No extra charge.

Works for him. Never been burned yet, but it helps that he never takes shortcuts and always makes sure the customer is 100% happy before he considers the job done.
Click to expand...

Some states require registration and bonding for companies offering a guarantee.
 
Mr. Wizard

Mr. Wizard

Senior Member
Location
Texas
I give a one year warranty on my labor, none on materials. If there is a manufacturer warranty on materials, I will honor that per the manufacturer's written policy. I find it rare to see any warranty on electrical products, however.
 
Dnkldorf

Dnkldorf

Senior Member
I pass on whatever the manufacturers offers to me.

I see no need to go above it.

There is a guy in my area who thought he was going to corner the market here by offering a lifetime warranty on his work. Really thought he was being original. Bragged quite a bit about this novel idea he had, or read about.

It didn't pan out that way for him, but probably spent a good bit of cash trying.

People are aware of loopholes, they aren't stupid.
 
R

rt66electric

Senior Member
Location
Oklahoma
service warranties

service warranties

On most calls, I assure customers " If you have any problems I'll come back"
When they ask me to install customer provided light/ceiling fans/ballasts/motors, I give them a salvage yard guarantee--- If it breaks in half, you are GUARANTEED to have TWO pieces!!!!. I usually get a smile. Very rarely have I had a problem. BULBS get the drive off guarantee---- guaranteed to work at least as long as it take me to drive off..
 
2

220/221

Senior Member
Location
AZ
I gave a guy a lifetime warranty on a panel change last month just because he asked me for it.

He was in his 80's so I should be good :cool:
 
2

220/221

Senior Member
Location
AZ
Seriously, you could give a lifetime waranty on a LOT of installations.

If electrical wiring is protected and not messed with, it lasts a very long time. I always think, "will this last 50 years?"
 
Status
Not open for further replies.
Top