warranty work

[ceb58]

Reading another thread and seeing a recall on square d web site on recall of disconnect switches got me wondering. Has any one ran into a situation where something you installed was recalled by the mfg. and did the mfg. pay you for replacing the defective item? When I read about the disconnect recall I said to self " o crap" I had installed about 12 sq.d disconnects for welders in a building about 6 mo. ago, luckily for me mine were not on the recall list.

 

[Buck Parrish]

I haven't yet. I can't imagine a distributor paying to have it re-installed though I suppose it is posible.

I didn't know Raeford was big enough to need twelve welders at one time.

 

[ceb58]

I didn't know Raeford was big enough to need twelve welders at one time.

Something gotta hold it together

 

[LarryFine]

Something gotta hold it together

Termites holding hands?

 

[Pullnwire]

bad ballast, you bet

bad ballast, you bet

I just had Universal lighting technologies pay me 35$ to replace t5ho ballasts that they knew were bad but shipped anyway. the fixtures worked for two months.

 

[Huevos]

I just had Universal lighting technologies pay me 35$ to replace t5ho ballasts that they knew were bad but shipped anyway. the fixtures worked for two months.

$35 per ballast or total?

 

[Rampage_Rick]

I just had Universal lighting technologies pay me 35$ to replace t5ho ballasts that they knew were bad but shipped anyway. the fixtures worked for two months.

At least they didn't stick you with the "30 minutes or 30 feet" warranty.

 

[mtec]

I use the L.E.F.T.C.T.C warranty. ( long enough for the check to clear )

 

[mdshunk]

Once the customer owns the item, I really don't see it as my duty to go and check to see if something I installed there might or might not be a recalled item. I did put in two transformers maybe 5 years ago that were in fact recalled. The customer found that out on their own, and Square D contracted another electrician to replace many such transformers in many locations en masse.

Warranty work is a different story. The item just summarily gets replaced, and I'll try to hash it out with the manufacturer or supply house later. That's just what I feel I need to do. I try to make that end of the process totally invisible to the customer; painless for them. This is where having a good supply house on your side pays off. A certain amount of warranty labor is part of the overhead calculation anyhow.

 

[brian john]

I had a transformer that was bad from day one, I had to buy a new one return the old one to Eaton, and if my supplier had not stayed on top of them I never would have received credit. I ate the labor.

I stand behind my installations PERIOD, and defects from quality of work is FIXED I do not care how long ago I did the work. defective equipment is manufactures warranty.

Though I have only had a few issues with quality of work by far manufacturer's defects are more common.

 

[bradleyelectric]

I just had Universal lighting technologies pay me 35$ to replace t5ho ballasts that they knew were bad but shipped anyway. the fixtures worked for two months.

Did they give you new ballasts and an additional $35./ ballast for labor? I had a string of fixtures with universal T5 ballasts that a lot were bad and I needed to fix quick so I found a local distributor and bought them. I still have the old ballasts and haven't gone through the warrenty bs they want me to jump through yet.