You guys are better and faster
Actually, I do have a really good contact for Eaton, but sometimes he is out in the field, and sometimes they even give him a day off.
Yes, I agree as it is also about business relationships of which it is obvious that some customer/contractors have slim to none. I worked for a major manufacturer for 18 years and another for 3 more years as I had my business relationships with those within my corporation such as with marketing managers, plant managers, quality and warranty people, design engineers and I did so because of my responsibilities to my customers. That is part of the added value that I provided. F my customers purchase my products they could count of my support.
Any customer should demand support from the manufacturer. I would be embarrassed if my customer went over my head to talk to my manager because they were not getting support from me. It is simply called job security.
Also, if I was a contractor I would understand that my customer expects me to provided them with the service and expertise that they are paying me for. To provide such service it would be imperative that I have a good relation with my suppliers and manufacturers.
I is called having a partnership.
