We design and build Industrial Automation Machinery, we have a customer that has one of our pieces of equipment. They called us experiencing an issue with a variable frequency drive in our machine (over-voltage fault). We talked them through voltage measurements on the machine. They are reading 210vac to ground on L1, 390-410vac to ground on L2, & 210vac to ground on L3. What would potentially cause this condition? Our machine expects 480vac 3ph wye + ground. One of our techs mentioned the possibility of a transformer not being tapped correctly in their building that is feeding the distribution panel which in turn is feeding our machinery. One other thought that was mentioned is that there may be some form of a dual element fuse that only one element has blown which they claimed can lead to strange readings. I am not enough of an Electrical expert to come up with any sound conclusion and would appreciate any insight that someone might have.
Thanks,
Thanks,