Take a service 480Y/277V providing a grounded Y config from a Utility's pad trafo secondary.
A, B, C, and N pass to the point of service.
The N will is a grounded conductor from the utility. It has been bonded to Utility's ground.
Now the customer past the point of service will install his own independent ground (ufer, ground rod, etc.).
The N will be bonded to the customer ground at the SES just past the disconnect.
Note: Two distinct and and separate grounds exist.....the Utility's one and the Customer's one.
The customer cannot use the utility's ground to meet his ground requirement.
To do so would violate the needed isolation from lightning, surges, etc.