Why won't my burners heat up

[AbeClark]

We purchase a new electric range. I was required to install a 4 wire receptacle. When I took our the old stove there is 3 wire incoming, (white, black, ground) and there was a red & black coming off the incoming line. so when I hooked up the receptacle, I followed suit and ran a black line and red line of the single black incoming line. I installed the 4 lines where they were required in the receptacle and I checked for continuity after the receptacle was in place. The installers came installed the range, lights, clock come on but the burners won't heat up. In the breaker box, there are two breakers ganged for that line.

 

[charlie b]

I am closing this thread in accordance with forum rules. This forum is intended for use by electricians and electrical contractors, inspectors, engineers, and vendors with their job-related duties. We are not allowed to provide how-to advice to persons who are not employed in this industry, or persons who do not perform electrical installation or maintenance as part of their jobs.