Wrong order

[normbac]

Ordered switch gear and received incorrect order it didn't have a meter socket
Checked line diagram sent to supplier which showed utility name then hot,13jaw
Problem I am worried about is that the bid they gave me had all the correct verbiage about gear including distribution but after the utilities name it did not say Hot, 13jaw. Unfortunately I did not catch it at the time. Have not gotten a reply yet. Curious if this is my problem or theirs since I accepted their bid with that verbiage. anyone have similar situation, curious what to expect and how to argue my point. bummed at my lack of reading details.

 

[GUNNING]

Work it baby.

Work it baby.

I hate it when that happens... see if you can incorporate it in the job otherwise see if you can return it. OR sell it on ebay, or to equipment resellers, or call the manufacturers and see if anyone else has an order for something like it that wants a deal? Worse case scenario is to crush it with a truck and call the insurance company?

For all you do gooders out there I'm just kidding.

Seriously, see if you can incorporate it into the job somehow by either swapping out the meter base with the right meter. Ask a manufacturers rep they might be able to help. OR ask the utility Co if this product is ok or if you can get a waiver. Work it and ask around.

 

[Strife]

It depends how you buy it.
And it depends how your PO reads it.
If you bought the item (you sent them a cat # and they sent you a bid (even though it was the wrong cat #) and you gave them a PO "per their quote" it's yours.
If you sent them the drawings and they sent you a bid, and your PO reads:"per drawings and utility requirements" then it's theirs.
Of course it also depends how big of a customer you are with them. If you're small expect to eat it even if they are at fault. If you're big you can make them pay for it even if it was your fault.

Ordered switch gear and received incorrect order it didn't have a meter socket
Checked line diagram sent to supplier which showed utility name then hot,13jaw
Problem I am worried about is that the bid they gave me had all the correct verbiage about gear including distribution but after the utilities name it did not say Hot, 13jaw. Unfortunately I did not catch it at the time. Have not gotten a reply yet. Curious if this is my problem or theirs since I accepted their bid with that verbiage. anyone have similar situation, curious what to expect and how to argue my point. bummed at my lack of reading details.

 

[Winning DUH]

.

.

Ordered switch gear and received incorrect order it didn't have a meter socket
Checked line diagram sent to supplier which showed utility name then hot,13jaw
Problem I am worried about is that the bid they gave me had all the correct verbiage about gear including distribution but after the utilities name it did not say Hot, 13jaw. Unfortunately I did not catch it at the time. Have not gotten a reply yet. Curious if this is my problem or theirs since I accepted their bid with that verbiage. anyone have similar situation, curious what to expect and how to argue my point. bummed at my lack of reading details.

OK here is how I did it.
First of all never, ever, ever buy something without a P.O?.EVER NEVER!!!
I was with the same supplier for a few years, he got a check every month. We did quite a bit of business, I got a good price, he got paid on time, and I don?t return stuff.
I sent the supplier some prints. Standard issue job a few panels, pipe, wire, and transformers. We were doing four locations so everything times four.
I was dealing with the owner, he called me with a price, I said ?great, just drop it off?.
Everything get?s dropped off weeks later, I did not even look at the stuff for 4 days.
Now all the panels are single phase and transformers are three phase. WOW
Call supplier, told him about the mistake, I got yelled at!!!! ?You signed, you pay!!?. I did not agree with that, I did not sign anything, I wasn?t even around.

Long story short, I offered to pay half restocking fee, what can we do to fix it? Bla bla. We did not work it out.

I then paid all my invoices less the transformers. The supplier turned over the balanced due to a collection agency. And I have good credit.
First it was all emails with the collection agency. I beat him up, he beat me up. Then six months later collection agency called, I spoke to the ?case manager? that guy did not care what I had to say. UNTILL I printed out all the quickbooks reports showing all the paid invoices for a few years. Then it was just a negotiation. I offered to pay 50%, boy was that dumb.

Later I was told by a lawyer that with all the paid invoices and trouble with only one invoice I should have paid 20% of the invoice amount at best.

I was worried about my credit, but that stuff doesn?t go on your credit if you attempt to deal with it.

Looking back I should have screwed the supplier. He didn?t want to work it out. The whole thing was about the owner not being wrong?..whatever, ever again.

 

[Winning DUH]

Ordered switch gear and received incorrect order it didn't have a meter socket
Checked line diagram sent to supplier which showed utility name then hot,13jaw
Problem I am worried about is that the bid they gave me had all the correct verbiage about gear including distribution but after the utilities name it did not say Hot, 13jaw. Unfortunately I did not catch it at the time. Have not gotten a reply yet. Curious if this is my problem or theirs since I accepted their bid with that verbiage. anyone have similar situation, curious what to expect and how to argue my point. bummed at my lack of reading details.

OK here is how I did it.
First of all never, ever, ever buy something without a P.O?.EVER NEVER!!!
I was with the same supplier for a few years, he got a check every month. We did quite a bit of business, I got a good price, he got paid on time, and I don?t return stuff.
I sent the supplier some prints. Standard issue job a few panels, pipe, wire, and transformers. We were doing four locations so everything times four.
I was dealing with the owner, he called me with a price, I said ?great, just drop it off?.
Everything get?s dropped off weeks later, I did not even look at the stuff for 4 days.
Now all the panels are single phase and transformers are three phase. WOW
Call supplier, told him about the mistake, I got yelled at!!!! ?You signed, you pay!!?. I did not agree with that, I did not sign anything, I wasn?t even around.

Long story short, I offered to pay half restocking fee, what can we do to fix it? Bla bla. We did not work it out.

I then paid all my invoices less the transformers. The supplier turned over the balanced due to a collection agency. And I have good credit.
First it was all emails with the collection agency. I beat him up, he beat me up. Then six months later collection agency called, I spoke to the ?case manager? that guy did not care what I had to say. UNTILL I printed out all the quickbooks reports showing all the paid invoices for a few years. Then it was just a negotiation. I offered to pay 50%, boy was that dumb.

Later I was told by a lawyer that with all the paid invoices and trouble with only one invoice I should have paid 20% of the invoice amount at best.

I was worried about my credit, but that stuff doesn?t go on your credit if you attempt to deal with it.

Looking back I should have screwed the supplier. He didn?t want to work it out. The whole thing was about the owner not being wrong?..whatever, ever again.