read OP again, this time it is my understanding you replaced the entire indicator? If so you probably need to set what zero range is supposed to be, after assuring the platform is assembled and any other weight that may normally be on it is present. This way it will know what actual weight on the load cell should be when it is to display zero.
Also sounds like it may possibly be an indicator that is designed to to control a batching process. What happens with those is when it gets a start command typically one of first things it will do is zero the display to start measuring the next batch. But there also is a "zero range" it will be looking for before it will zero. This feature is there to determine if last batch is still on the scale or not, so that zero range should be something close to what an empty platform will register as. I've run into this in bagging operations where the platform gets product spilled on the platform , you don't want product not going into the bag to affect the final weight of the bag so zeroing the display at start of the batch eliminates that error, but get enough product accumulated on the platform and you are out of "zero range" when it tries to start another bag.