Yellow Page Wars....

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emahler

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We just got our new Yellow Pages today (the phone companies - not the YellowBook)

1st thing I do...open to electrical.

Now, remember, we have decided to get out of resi service, so I'm not in the mix here. We dropped from a fullpage ad in this book to less than 1/2 page.

So, I open it up.

1st Ad - Double Truck - this company had a double truck last year - no surprise here. They are a Nexstar company. they also have a double truck for Plumbing, a full page for AC and a full page for Heating. They also have a sticker on the front of the book. All told, I guesstimate about $7,000/month in this book alone. I believe they are in about 12-15 books.

2nd Ad - Double Truck - this company has had a full page ad for years. They recently joined Nexstar as well. 2 Nexstar companies going head to head...gotta love it. Now, here is what surprises me. They know that they will not get the number 1 spot (other company already had it) so why go double truck? Seems like a waste of ad dollars...but what do I know? This company is purely electrical...$2500/month for 1 book....they are also in 12-15 books.

3rd Ad - Double Truck - this was a surprise. This company is not local to this area, and they have never advertised in this book before. But here is the kicker - in their ad, real big "Phone Quotes Available"....So they immediately put themselves in direct competition with the guys who only have business card sized ads and quote over the phone. Now you are only a number, lowest number wins.




So, 3 double truck ads - each ad is about $2500/month....let's do some math. (I'm going to round off some numbers just for ease of math, but I think that they are representative of reality)

This phone book reaches a population of about 300,000 people (that's all people) so for the sake of arguement, let's say it goes to 200,000 individual homes/businesses.

These ads are geared towards residential service, so we'll run those numbers under the assumption that all 200,000 places are private houses.

There have been studies that on average residential customers use electrical contractors approx. every 30-36 months. We'll use 30 for these calculations.

So, 200,000 / 30 months = 6700 calls per month for the area.

we will not even be taking into account people who's friend/brother/uncle/cousin/neighbor/etc is an electrician who will work on the side for them.

So, let's throw out the 20% who would never call an electrician with a large ad, have someone who is not in business to do what they need, etc.

leaves 5,360 calls per month.

lets remove the conservative 10% who have a regular electrician.

that leaves 4824 calls/month.

Oh yeah, there are about 200 electrical contractors listed in this book.

Let's say the 3 of them get 50% of the remaining calls/month, or a total of 2,412 calls/month.

that's an average of 800 calls per month/each.

looks pretty good so far doesn't it?

Now, the 1st and 2nd ads charge a trip charge. Ad #1 is I think $49 or $59. Ad #2 is $30. Don't know anything about ad #3

They will typically lose 50% of their calls once they ask for a trip charge.

So, say they each generate 400 calls/month that they actually go to look at.

These guys do work 7 days/week (even for estimates) so, we'll figure everything on 7 days.

400/30 = 13 calls/day

Ok, so before looking at any other costs, let's do this.

$2500/month in advertising, and 400 calls/month = $6.25 per estimate just to be allowed to go look at the job.

Now, let's say they close 90% of their calls (with a trip charge, this is a good closing rate- maybe a little high, but close enough)

400 * 0.9 = 360 calls closed

let's say the average ticket is $600, that is a gross sales of approx $216,000 month. Looks good doesn't it?)

But quite frankly, i think that gross sales number is incredibly high. My experience in this geographic area tells me my numbers are high, and the reality is more like 10 calls/day, 80% closing, $400 average call, and $96,000 in gross sales...but I'm sticking with the higher numbers.

Now, you all know your numbers...right? (lets use the higher numbers)

Labor is going to take 35% of this gross - 216000 * 35% = $75,600
Advertising = $2500
Insurance = 25,000 (auto and business - no labor)
trucks = 8 trucks * $700/month = $5600 (includes cellphone, gps)
office staff/overhead - (at 40%) = $86,400 (salaries, rent, utilities, supplies, etc)

there is more, you guys know it - but with just the expenses above we are down to $21,000

you know as well as me, without being in the field yourself, you are going to be at around 10% Net profit, if you are running well.

now, take into account - finding, hiring and retaining the technicians qualified to do this work.

Some of you wondered why we got out of resi service, this is why. The profit margins are shrinking due to the increase in guys going after the work. The profits really did not justify the headaches for me.

I wish them the best of luck, but I'd put a wager against anyone that next year there are not 3 double truck ads.

Oh yeah...none of this takes into account the fact that there is a 2nd book in the exact same area (Yellow Book) that you need to advertise in, just in case someone picks up the wrong book. A full page ad in that is about $800 and a double truck is about $1400 a month.

My personal guess is that companies 1 & 2 can generate about $200,000/month in electrical work in all their areas.

They spend approx $20,000 - $25,000 for all advertising (so 10-12%)

the rest of the numbers (overhead, trucks, labor, is pretty well on)

The area covered in this book, no matter what size ad, is only going to support 2-3 techs max per company (I lean towards 2, just due to the amount of contractors in total in the area) At $25,000/month/truck ($300,000/yr) that's $50,000 month from this book.

the math just doesn't work.
 
They are hoping to steal work from the small guys, to the point that the smaller guys will be either forced out of business, or have to sign up with the big guys.

And they will have negotiated very attractive rates for their entries, as they have placed a lot of them.
 
brian john said:
So what's a double truck?

two full page ads side by side...plumbers have been doing it for years. This year, several plumbers have double, double trucks...4 full page ads.
 
We stopped advertising in the Yellow Pages years ago. It seems like all it did was get house calls for home owners. We pretty much stopped working on existing homes.

Out best advertisement has been and seem like it always will be word of mouth.

The ads are pretty pricey, I opened up one day and noticed all the larger successful contractors did not have the large ads. So I thought why did we need one. We just have a number.

By the way, have you ever noticed how the lawyers almost fill up the entire book with full page ads? It can be a city with 150 lawyers but they have 300 pages of ads?
 
Yellow Page /Wars

Yellow Page /Wars

I stopped using Yellow Page ads years ago. I just was proud to go into business and wanted to see my name out there. I never got out of it what it cost me. The best is word of mouth advertising. I have never been out of work. Most big companies do not wont't to do little jobs anyway. Its just me and a helper so instead of spending out money for advertising I keep it in my pocket. I have found most people like you calling them back, being on time, being neat, knowing your trade, what more could a man want?Semper Fi.
 
Let me clarify a couple of things...

I find this situation funny due to the following:

Ads #1,2 &3 in this book are double truck ads.

Ad #4 is a 1/2 page and Ad #5 is a 1/3 page.

What this means is that if the companies in 1,2&3 talked to eachother, instead of trying to compete, they could have put single full page ads in and gotten the exact same results. they will not generate more calls with double trucks that with single full page ads

secondly, I am a proponent of YP advertising for resi service companies. WOM advertising is good, but it's a very difficult way to grow your business. You can maintain your business, but growth will come s-l-o-w-l-y in the resi service side. If you do renovations, additions, new construction...WOM can get you to grow quickly. But when your average ticket is $450 and you need 3 calls/day/truck...WOM is not the answer

thirdly...as a 1 truck operation, if you bust your hump, you can maybe do $250,000 gross. I'd place good money on it being around $200,000 gross in reality.

Going under the assumption that advertising is 10% of gross sales, and profit is also 10% of gross sales, lets take a look.

$200,000 gross theoretically would require $20,000 in advertising to make a $20,000 net profit. If you can gross $200,000 with $0 advertising, that gives you $40,000 net profit...not bad. Net Profit is after you take your salary. Which with a gross of $200,000, will be in the $40-$50,000 range before taxes. Your total compensation, $80-$90,000 before taxes.

Now, lets say you spend $100,000 on advertising. Theoretically, you should be able to do $1mil gross. That would also give you $100,000 net profit. So, by spending the advertising dollars, it's not costing you anything, it just making you more money (if done right) In addition, you will probably take a personal salary of $70-$100,000. Your total compensation, $170-$200,000 before taxes.

Now, the particular situation that I'm using is headscratching for another reason. Companies 1&2 both advertise in 12-15 books min. So, let's say they get themselves into a YP war against eachother and take double trucks in 10 of those books. They will be the only double trucks most likely.

So, if the doubles cost $2500/month and the single full page costs $1500/month....That's $10,000/month or $120,000 a year given to the yellow pages for nothing. Again, there are only so many calls from a given directory to be made any given year. If you are #1 & #2 with double trucks or single FP's, you will generate roughly the same amount of calls. You won't double your call volume with a double truck...

Hopefully, this clears things up a little.
 
Yellow Pages has a program that if you buy an ad in zone 1, adjacent zone 2 may be free or a nominal charge. This goes for adjacent zone 3, 4 , 5, etc.
I agree that the yellow pages are a rip, but some people prefer those than anything else. We downsized our YP ad several years ago to business card size and have not regretted it.

The YP is great in the event of an emergency. The HO will open the book and start calling any or all the ECs. After he/she sees the name in print, he/she may remember that Mabel down the street said ABC electric did some work for me.

Combination YP and word of mouth.
 
The really big heavy hitter elec. contractor outfits do advertise quite heavily, but not in the yellow pages, since that is not the target. They target the glossy quarterly's that showcase all the big work jobs done in recent months that get sent out to engineering firms, archi(cant spell this offhand) and most important- goverment agency's and large corporation headquarters. If you can make your way into that crowd, the business gets more like business, and less like an exercise in trying to educate the morass of unenlightened rubes known as typical homeowners. The local GCA usually puts out just such a magazine. You can fish off of docks and catch sheepshead, or you can go out in a big flying bridge special and troll for large tuna. Both types of fish will feed you, but one tastes better than the other:)
 
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